Building Consultant: Texas Division

Job Description

Job Title: Building Consultant

Department: Sales

Business Unit: Texas Division

Markets: Texas – Greater Houston Area

Reports to: Division President

General Summary: Participate in bringing in leads and ensure a satisfactory conversion rate of prospect to sales. Ensures that we deliver the highest possible customer service and satisfaction from initial meeting through handoff into production, including in-home selections, coordinating with lender and production team as needed. Follow up with homeowners as is appropriate until closing and after closing to secure referrals.

Assists leadership to understand the conditions that exist in the market, gives feedback on what’s working/not working and makes and implements recommendations to improve business. Guides homeowners with as much ease and excellence as possible through the internal planning process offering options and education in such a way that they are enabled to make the best possible decisions regarding their home.

KPIs (Key Performance Indicators):

1. Leads – develop relationships throughout community to create lead-flow

2. Sales – convert and serve all leads/prospects to deliver on sales goals

3. Marketing – work with designated persons to produce content to drive leads, gain market share

4. Selections – complete selections with homeowners, documenting for PO release

5. Site Evaluation and Lending – coordinate with lenders and superintendents to complete both

6. Timeliness – follow up with all parties and complete phases of pre-production in a timely manner

Leads

Develop relationships throughout the community to establish trust and create path for consistent lead-flow, including but not limited to mortgage lenders, title attorneys, real estate professionals, brokers

Attend and participate in in-house and out-bound events and functions, both during and after hours to network and integrate into the community, spreading brand awareness and gathering leads

Networks and represents the organization in community events for the purpose of increasing and capturing leads

Research the latest in the business industry and creating new opportunities to expand business

Sales

Actively and persistently pursue leads and develop relationships with potential homeowners

Schedule and perform consultations with homeowners, assisting with making structural adjustments, selecting amenities and adding/removing options (conscious of client’s budget and style) for most satisfactory outcome

Meet or exceed set sales (dollar and unit) goals

Convert clients from leads to opportunities

Maintain high-level of communication and relationship building with individual homeowners

Regularly shops residential competition

Develop new sales areas and improving sales through various methods

Understands the uniqueness of client interest in a market with respect to plans, specifications, and options and makes recommendations on how to best position our product and service

Collaborate with sales, design and marketing team to ensure requirements are met, such as sales numbers and profit goals

Strong understanding of company products or services as well as business position and competition to keep business competitive

Marketing

Coordinate with designated marketing professionals (in and out of house) to identify target customers, messages and initiatives we should be involved in

Develop personal and company brand to facilitate new leads and referrals

Capture content for marketing use

Conduct market research to identify customer trends, competitor offerings and demographic data

Liaise with creative teams to come up with branding ideas, graphic designs, promotional materials and advertising copies

Discover effective marketing and promotional channels, including media platforms to be used to relay product messages to customers

Create innovative marketing campaigns depending on robust data and present the recommendations to management.

Create goals and objectives in order to approach customers through appropriate marketing channels

Help in outbound and inbound marketing activities by displaying expertise in certain areas such as events planning, advertising, optimization and content development

Site Evaluation and Lending

Send all necessary contract docs to lender to initiate appraisal process through CRM system

Follow up with lenders to collect Closing Disclosures and other contract or lending documents when necessary

Sending documents via Authentisign as needed for signature

Creation/updating of Notice of Contract document for all clients prior to final signing meeting

Prepare the site evaluation folder for project manager

Order boundary survey (via form email and provided documents)

Obtain copy of Compaction Test after homeowner has completed their dirt pad

Basic Qualifications

Bachelors Degree

2-3 years business development, sales and/or marketing

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 100 lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus.

General assessment skills

Offers suggestions and/or ideas for change in a respectful and knowledgeable manner

Exudes honesty and integrity within a professional image

Demeanor is steady and consistent

Presents Manuel Builders in best possible light

Obtains and passes on relevant information to others who should know

Excellent written and verbal communication skills

Must be professional and polished in appearance and speech

Work environment and schedule:

Normal business hours: Monday - Thursday (7 am – 5 pm); Friday (7 am – 2 pm); Saturdays on rotation

Night and weekend work will be necessary during events, etc.

Other duties and responsibilities may be assigned by management

Full-time