General Manager

Job Description

Description:

Job Title: General Manager

Job Type: Full-time

Location: Courtyard Springfield Downtown

We are seeking a highly motivated and experienced General Manager to lead our team and oversee the day-to-day operations of our organization. The ideal candidate will have a proven track record of success in managing a team, driving revenue growth, and delivering exceptional customer service including food & beverage.

The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both hotel brand and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process.

Responsibilities:

- Develop and implement strategies to achieve organizational goals and objectives

- Review and follow up on property GSS scores and comments.

- Prepare for QA audits (i.e., daily and pre-visit activities). Managing and Sustaining Sales and Marketing Strategy.

- Manage relationships with decision-makers at top accounts.

- Interact with in-house guests to prospect for new sources of business.

- Work with DOS & RDOS to establish property sales strategy, extended stay occupancy targets, sales goals, and action plans.

- Walk the property to ensure public spaces, grounds, and kitchen areas meet sanitation and cleanliness/maintenance standards.

- Manage and lead a team of employees to ensure high performance and productivity.

- Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

- Oversee financial operations, including budgeting, forecasting, and financial reporting

- Develop and maintain relationships with key stakeholders, including customers, vendors, and partners

- Ensure compliance with all relevant laws, regulations, and policies

- Identify and pursue new business opportunities to drive revenue growth

- Monitor industry trends and adjust strategies accordingly

- Maintain a positive and professional work environment

Requirements:

- Proven experience as a General Manager or similar executive role

- Strong leadership and management skills

- Excellent communication and interpersonal abilities

- Demonstrated ability to develop and implement successful strategies

- Strong financial acumen and experience managing budgets

- Ability to work in a fast-paced, dynamic environment

- Strong problem-solving and decision-making skills

If you are a results-driven individual with a passion for leadership and a track record of success, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.Requirements:

Full-time