Help Desk Technician

Client: State

Job Title: Help Desk Analyst/Customer Support Specialist

Duration: 6+Months

Location: In Office, 133 State Drive, Montpelier, VT 05602 (Onsite)

Position Type: Contract

Interview Type: Webcam/ In Person

Ceipal ID: SVT_HD512_IK

Responsibilities:

Considerable Help desk/ Call Center experience

Advanced PC and network troubleshooting skills

Knowledge of interfaces

Thorough knowledge of help desk software and procedures

Able to troubleshoot, analyze issues, recommend effective solutions without direction.

Working knowledge of training principles and practices

Knowledge of the principles and practices of public relations

Strong ability to exercise independent judgment and discretion in the interpretation and application of federal, state and departmental policies, rules and regulations

Strong ability to communicate effectively, both orally and in writing

Strong ability to establish and maintain effective working relationships.