Guest Services Supervisor

Company Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

Job Description

The Guest Services Supervisor plays a crucial role in the success of the resort as an ambassador of the property representing the Guest Services Department. As part of the Auberge family you will be responsible for providing high-level service for our guests at Wildflower Farms. You will shine by being a motivated team player while driving results and providing outstanding guest service every day. The Guest Services Supervisors assist to lead the Front Office & Itinerary Design Pre Arrival aspects of the property.

Core Responsibilities

Represent the Guest Services day to day operation by preparing the Front Office team for VIP Arrivals, Group Arrivals & Departures and more

Equip Front Office team with necessary support, resources and preparation to handle department specific billing issues, high expectation guests and all guest facing issues

Train Guest Services team members on daily and monthly training topics including safety and security protocols while enforcing department specific service standards

Enhance the quality of services provided and ensure existing procedures are in compliance with the rules and regulations per Company policies

Address guests concerns in a timely manner to ensure all requests are attended to for complete resolution

Assist Front Office management by providing support in the creation of weekly Front Office schedule

Participate in the daily, weekly and monthly department meetings and provide constructive feedback regarding performance of Guest Services' team

Work together with Front Office leadership to ensure all documents and materials are up to date

Delegate work according business demands and task priority

Inspire team environment and motivate others to deliver quality service

Provide clear communication to Front Office leadership regarding daily operations

Execute tasks assigned by Front Office leadership

Pay Rate: $25/hr

Qualifications

2+ years experience in a luxury hotel or resort

Adaptability, strong organization and time management skills

Clear and strong communication, working with all departments of the hotel

Exercise the ability to supervise and lead a team of 10+

Flexibility to work weekends, holidays and varied shifts

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.