Team Lead Front Desk Agent

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

As a Team Lead of the Keystone Condo Registration Center, you are the face of Keystone Property Management! You are the first point of contact for all guests, and help make their stay a memorable one.

Job Specifications:

Housing: May Be Available

Expected Pay Range: $23.00/hr - $26.53/hr

Shift & Schedule Availability: Full Time

Mornings, evenings, holidays, and weekends

Skill Level: Advanced

Job Responsibilities:

Work face-to-face with customers

Check-in guests and condo owners, processing necessary paperwork and credit cards

Check-out guests and condo owners ensuring posting and collection of payments

Answer Call Center and Front Desk Phones in a timely and professional manner

Provide guests with information on Keystone Resort and the surrounding area

Handle all customer needs

Maintain a professional appearance and demeanor at all times

Help resolve discrepancies with guest bills

Help Condo Owners with their Reservations

Drive Guest Courtesy Vehicle

Expected to be cross-trained with Lodging Operations

Collaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales

Other duties as assigned

Job Requirements:

High School education or equivalent - Required

Extensive phone and computer skills with data entry experience – Required

Basic reading, spelling, and math skills – Required

Ability to converse clearly and comfortably with many different types of people in English – Required

Ability to work with guests using good social manners, diplomacy, and tact – Required

Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR – Required

Ability to work well under pressure – Required

Previous hotel/hospitality experience – Preferred

The expected pay range is $23.00/hr - $26.53/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 508463

Reference Date: 05/22/2025

Job Code Function: Front Office

Full-time