IT Command Center Analyst

Skills

communication and organization skills, itil, command center, splunk, servicenow, azure, AWS, NOC, SOC, multi tasking, flexibility

Top Skills Details

communication and organization skills,itil,command center,splunk,servicenow,azure,AWS,NOC,SOC

Description

The IT Command Center is an operations center within Technology that is staffed by analysts who provide targeted monitoring of specific critical processes across to create oversight that drives cross functional engagement with key stakeholders to ensure strong internal customer and brand partner support. Also sitting within the IT Command Center is the Incident and Problem Management team who is responsible for providing oversite of all Major Incidents, significantly impacting P2 Incidents, and Problem (Root Cause Analysis) efforts related to these incidents.

The IT Command Center is staffed 24 hours a day, 7 days a week, 365 days a year. This person would be one of the analysts who is conducting targeted monitoring of these specific critical processes and change enablement and incident management support.

Start of Shift:

-Log into all monitoring tools to verify that technical systems are functioning properly.

-Review incidents and changes from the previous shift to stay updated.

During the Shift:

-Continuously monitor technical tools for system health and performance.

-Manage and participate in scheduled change calls.

++When incidents occur:

-Facilitate incident calls.

-Support major incident management.

-Shift focus between monitoring, incident response, and coordination.

-Maintain organized, accurate, and up-to-date incident notes.

End of Shift:

-Conduct a handoff meeting with the incoming shift.

-Communicate essential updates to ensure a smooth transition.

Additional Skills & Qualifications

Degree Requirements (Experience in Lieu of Degree):

• High school diploma or GED.

• 1+ year of experience working in a NOC/SOC or other operational environment.

• Experience working in ServiceNow.

• Experience working in Azure and/or AWS.

• Experience with monitoring tools such as Splunk, BigPanda, Dynatrace, or other industry standard monitoring tools.

Preferred Qualifications but not required:

• Bachelor’s degree in information systems, information technology, computer science or related field of study.

• ITILv4 Foundations Certification.

• CCNA Certification or similar.

Pay and Benefits

The pay range for this position is $30.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on May 31, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.