Technical Support Analyst

Solarity Credit Union is seeking a full-time Technical Support Analyst in our IT department at our North 5th branch in Yakima!

As a Solarity Technical Support Analyst, you will provide exceptional support for hardware, software and network issues ensuring that technology is fully optimized for serving Members and Team Members alike.

Create seamless, extraordinary service to internal clients by providing efficient, agile, and proactive solutions.

The Cultural Fit If the following Core Values resonate with who you are in your life, this might be the perfect fit for you: Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.

Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.

Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job.

You are interested in celebrating wins of others and constantly embrace organization initiatives and change!

The top candidate will have...

A degree in computer science.

2+ years of system or technical support experience.

Knowledge and understanding of server and client operating systems.

Ability to identify problems, solve complex problems and determine causes of operating errors with persistence.

A Day in the life of a Technical Support Analyst Each day will be a different adventure in this role.

A snapshot of the day could look like: Start the day by checking tickets and emails for new or urgent requests.

Participate in a huddle to discuss priorities and ongoing projects.

Address technical issues reported by employees, including hardware, software, and network problems.

Respond to employees' inquiries and guide them on using technology.

Check on the status of unresolved tickets and provide updates.

Participate in ongoing projects and stay informed about the latest technology.

Benefits: A comprehensive benefits package low-cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your health savings account.

Generous paid time off allowances plus 12 paid holidays annually.

A substantial retirement program match of up to 6% of your annual earnings.

An employee wellness program including EAP coverage and gym reimbursement.

An organizational culture that is committed to your success.

Significant opportunity for career growth.

A supportive leadership team.

Excellent member service-oriented culture.

Hourly pay range $25.23 - $39.42 EEO Statement: Solarity Credit Union is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at, ext.

1520 for assistance.

Full Time