Collections Specialist

Overview

InteLogix is seeking a Customer Collections Account Representative in the Dimondale, MI area. This position is remote but candidates must be able to work onsite twice a month. In this role, you will be the first point of contact for our customers via phone. You will provide assistance, resolve issues, and ensure a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills? What's in it for YOU?

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location and other job-related factors Responsibilities

This position is remote but has a requirement of working onsite twice a month.

Complies with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection laws Statement, the Intelogix A/R Training program and the FDCPA Test

Makes arrangements with the customers to pay balance in full or set up the best possible arrangements

Field inbound calls from customers and place outbound calls as necessary

Documents all collection activity in the client/Intelogix system in a concise and accurate manner

Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews

Maintains good public relations

Cope with high-stress environment caused by speaking with emotional callers

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management Qualifications

Must be 18 years of age or older

High School Diploma or equivalent

Able to work remote and onsite as scheduled

Comfortable assisting customers over the phone

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Superb attendance, so you can be there when our customers need us All job offers are contingent upon:

Fingerprinting

Drug Test

Background check

Citizenship/residency verification

Candidate must have any Treasury debt paid in full or on an approved arrangement before hire.