Overview of the Role:
Schedule patient and ancillary department appointments in a professional, efficient and timely manner; provide excellent customer service to external and internal customers. Be informative to all customers.
Essential Job Duties:
Schedule and reschedule new patients and established patients’ appointments.
Register new patients and update established patients’ accounts.
Collect/update patient insurance information during each call.
Be knowledgeable with doctor’s specialties, office locations, insurance guidelines, scheduling protocols.
Phone backup for nurses during lunch or when doctors are out.
Overhead page when necessary.
Be familiar with nurses and doctors “Emergency on Call” protocol.
Be flexible with multitasking during high call volume peaks.
Answer websites and smile reminder emails.
Make exit appointments for doctors and ancillary departments.
PBX and be knowledgeable in all areas of Ob/GYN Medical Center, CBO, MSO and Satellites (locations, personnel directory, websites).
Mail out patient recalls.
Damage control with unsatisfied patients.
Mail out new patient packages when necessary.
Follow HIPAA guidelines.
Other miscellaneous duties as assigned.
Qualifications:
Qualifications
Minimum Qualifications:
1+ year of Appointment Secretary experience, preferably in a OB/GYN medical office setting
1+ year of PBX or call center experience
1+ year of Athena EMR experience (Preferred)
Basic computer literacy
Ability to handle yourself in a professional manner
Ability to accurately enter patient data into office software
Be a self-motivator and problem solver
Education/Certificate/License
High School Graduate or GED
Physical Demands
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies; occasionally lifting files or paper weighing up to 30 pounds; requires manual dexterity sufficient to operate a keyboard, operate a telephone, copier and such other office equipment as necessary; vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts; it is necessary to view and type on computer screens for long periods and to work in an environment which is very stressful.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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