Desktop Support

Job Description

Job Summary:

Job Summary: We are seeking a highly experienced and self-motivated Desktop Support Specialist to join our team in the Dallas office. The ideal candidate will possess a strong background in desktop support, with expertise in various operating systems and devices. This individual will provide hardware support, assist users remotely, manage IT policies, and ensure smooth operations of essential systems. The successful candidate must be knowledgeable, proactive, and capable of working independently in a fast-paced and autonomous environment.

Title: Desktop Support

Location: Dallas, Tx

Duration: 6 month contract to hire

Pay: $30-40 per hour

Responsibilities

• Provide hardware support and maintenance for MacOS, IOS, Windows Server/PC, and Android

devices.

• Support users over remote connections, addressing technical issues and troubleshooting.

• Assist with backups, including tape management.

• Manage large installations of Apple TV, Sonos, and DirecTV systems.

• Setup and configure Desktop Mitel Phones.

• Possess proficiency in servicing MS Office 2019+.

• Enforce IT policies, ensuring compliance across the organization.

Education:

• Degree preferred, but not required based on experience level and certifications.

• A+ and/or any Microsoft or Cisco certifications are a significant plus

• Familiarity with basic networking concepts such as layered switching.

• Knowledge of ESRI ArcGIS, BMC Track-It, and other third-party software packages.

• Ability to maintain wide format printing options for the Geo Team.

• Experience with modern conferencing tools and services.

• Familiarity with local printer maintenance.