Patient Service Representative

Job Description

We are looking for a skilled Patient Service Representative to join our team on a contract basis in Cincinnati, Ohio. In this role, you will play a vital part in ensuring smooth patient registration and financial clearance processes while delivering exceptional service in a healthcare setting. This position requires attention to detail, proficiency with healthcare systems, and a commitment to maintaining accurate records.

Responsibilities:

• Perform pre-registration and financial clearance tasks to prepare for patient services.

• Verify and update patient demographic and insurance information with accuracy.

• Obtain necessary pre-certifications and authorizations as required by healthcare providers.

• Schedule patient appointments and input relevant details into the practice management system.

• Utilize software programs such as Allscripts, Cerner Technologies, and Dentrix Dental Software to manage patient records effectively.

• Handle inbound calls professionally, addressing patient inquiries and concerns.

• Collaborate with other departments to ensure seamless patient care and billing processes.

• Generate reports using tools like Crystal Reports to support operational needs.

• Create charts and graphs to represent data for analysis and decision-making.

• Ensure compliance with healthcare regulations and organizational policies.• Minimum of 1 year of experience in a similar role within the healthcare industry.

• Proficiency in healthcare software such as Allscripts, Cerner Technologies, and Dentrix Dental Software.

• Strong understanding of CRM systems and their application in patient service.

• Experience with financial clearance processes, including authorizations and benefit functions.

• Demonstrated ability to handle billing functions and maintain accurate records.

• Skilled in generating reports and creating visual representations using Crystal Reports.

• Excellent communication skills, particularly in handling inbound calls.

• High attention to detail and organizational skills to manage multiple tasks efficiently.