BD Manager Knowledge Manager

Heidrick & Struggles (Nasdaq: HSII) is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams. Learn more at

Job Description:

We are seeking a proactive and strategic Knowledge Manager to lead the development, organization, and optimization of knowledge management practices within Heidrick Consulting. This role ensures that critical information, expertise, and best practices are effectively collated, shared, and leveraged across the organization to enhance efficiency, innovation, and client impact.

Accountabilities:

Knowledge Strategy Development: Review existing, update and implement a knowledge management strategy and process for both BD & delivery materials for consulting, aligned with the firm's objectives and industry best practices.

Content Curation & Management: Organize, categorize, and maintain firm-wide knowledge assets, including proposals, case studies, templates, and methodologies.

Collaboration & Knowledge Sharing: Facilitate knowledge-sharing initiatives, ensuring that teams and individuals can efficiently access and contribute insights.

Technology & Tools Management: Oversee knowledge management platforms (e.g., Gateway, document management systems, box and collaboration tools) to ensure usability and effectiveness.

Training & Change Management: Educate employees on knowledge management processes and promote a culture of continuous learning and knowledge-sharing.

Process Improvement: Identify and address knowledge gaps, streamline workflows, and enhance knowledge dissemination practices.

Stakeholder Engagement: Collaborate with leadership, subject matter experts, BD and other relevant internal teams to optimize knowledge management initiatives.

Measurement & Reporting: Develop metrics and KPIs to assess the effectiveness of knowledge management programs and report insights to leadership.

Key Metrics

Maintain and enhance a structured knowledge repository that is easily accessible to all employees.

Ensure that knowledge management processes support business goals and drive efficiency.

Champion a knowledge-sharing culture within the organization through advocacy and training.

Regularly update and refine knowledge assets to keep them relevant and useful.

Work closely with BD & Client Operations to troubleshoot and improve knowledge management systems.

Foster collaboration across teams by facilitating knowledge-sharing sessions and discussions.

Provide leadership and guidance on best practices in knowledge management.

The Person

Strong understanding of knowledge management frameworks, methodologies, and best practices.

Proficiency in knowledge management tools and collaboration platforms (e.g., SharePoint, Box, Microsoft 365, or similar).

Excellent analytical, problem-solving, and project management skills.

Strong communication and stakeholder engagement skills.

Experience in training and change management is a plus

Ability to manage multiple projects in a fast-paced, deadline-driven environment

BA/BS degree or equivalent

5+ years of experience in knowledge management, information management, or a related field, preferably within a professional services firm

Resilient and determined to succeed

Self-motivated, with high energy and an engaging level of enthusiasm. Persistent and resilient. Trained at objections management.

Ability to work individually and as part of a team

High level of integrity and work ethic.

Strong computer skills, including Microsoft Office Suite.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.

Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.

R2517104