Senior Scheduler

Job Description

Below is the Job Description for your reference:

Title: Senior Scheduler

Location: 200 Mount Airy Rd, Basking Ridge, NJ 07920

Duration: 03+ months Contract with the possibility of an Extension

Shift timing: Mon to Fri - 9:00 AM to 5:00 PM

Pay Rate:$ 24.49/hr on W2.

Duties: Job Summary:

Provides initial and ongoing agency contact with individuals, agencies, vendors, and institutions inquiring about the agency’s services and arranges for the placement of appropriate home health aides. Supports communication with other administrative staff to coordinate care for the agency clients. Serves as the lead scheduler responsible for complex cases and interacts with the APCS billing team members as it relates to the service schedule.

Education: Required Education:

-Associate’s Degree.

Skills: Required Skills & Experience:

-At least one year’s experience in Home Care, particularly with scheduling or related duties.

-Experience with customer service.

-Must possess exceptional oral communication skills.

-Organizational and computer skills.

-Ability to multitask and operate multiple software programs at the same time.

-Able to relate to the public and others courteously and effectively by telephone.

Supervisory Responsibilities: Trains new Administrative Service Coordinators on EMR system, scheduling processes, and acts a mentor.

Essential Duties:

Include, but are not limited to:

-Receives and screens requests for home health aide services.

-Contacts families, agencies, or other referral sources to obtain supplemental information regarding potential client’s needs.

-Explains agency services and policies to customers.

-Refers service requests outside the scope of APCS services to the appropriate community resources which may best meet the inquirer’s needs.

-Requests information regarding the client’s health insurance coverage when appropriate, and assists with keeping the client advised and updated on their insurance coverage status.

Follows a caseload of clients determined by the Office manager.

Coordinate client coverage issues with other coordinators.

-Maintains information about each client, including their initial referral, billing information, the aide’s schedule, and updates notes on each client in APCS EMR.

-Schedules aides for the assigned caseload and enters schedules.

-Notifies the case manager of aide changes that necessitate supervision.

-When service is terminated, ensure all parties are notified and invite the chart closure procedure.

-Documents aide-specific work history/ problems, tracks call outs, tardiness, and makes recommendations to the Business office coordinator for employee discipline and education as needed, to discuss performance issues.

-Communicates aide status requests, notifies office Manager via e-mail with details of the concern and recommended actions to be taken.

-Notifies billing office of changes in billing status and notes in EMR.

-Coordinates with the case managers and Clinical Manager to promote efficient response to client’s request for service.

-Participates in agency planning activities and performance improvement activities, as needed.

-Obtains report from evening and weekend on-call staff, and follows-up on issues not resolved during off-hours.

-Gives report to on-call staff in the evening and on Fridays, in preparation for the weekend.