Front Desk Receptionist / Administrative Assistant

Job Description

Job Description

Ayers Insurance Agency, Inc. is seeking a full-time Front Desk Receptionist / Administrative Assistant to join our team! In this critical role for the agency, this person will provide a combination of greeting clients and supporting our Customer Service Representatives and Sales / Producers while also working with the Executive team on higher-level projects.

This role requires a detail-oriented individual with excellent organizational, technology, and communication skills, capable of managing multiple tasks and priorities in a fast-paced environment. Insurance experience preferred but is not needed. This position is 100% in-office.

Requirements

Previous experience as a receptionist or in a similar administrative role.

A friendly and professional demeanor with a strong commitment to customer satisfaction.

Exceptional work ethic.

Ability to grasp new concepts / automation quickly.

Ability to handle multiple tasks and manage time effectively in a busy office environment.

Strong team mentality yet works independently.

Acute attention to detail.

Proficient with Microsoft Office products Excel, Word, and Outlook.

Ability to learn or knowledge of AMS360, AgencyZoom, PL Rater and other systems.

Familiarity with phone systems.

Excellent and professional communication skills via phone, email, in person, etc.

Ability to handle confidential information with discretion.

Drive to learn and grow professionally.

Responsibilities

Provide administrative support to Customer Service and Sales.

Greet clients that come into the office or call the main agency line.

Maintain a neat and organized reception and lobby area, ensuring it is always tidy and presentable.

Provide support to the Executive Team to assist in areas of accounting / finance, HR, Marketing, and Technology.

Review daily mail to designated team members in each department.

Plan and coordinate agency events, company meetings, holiday meetings, and client appreciation events, ensuring all details and logistics are handled accurately and timely.

Other miscellaneous activities and projects.

Benefits

Holidays and Paid Time Off (PTO)

Life Insurance

Disability Insurance

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Retirement Plan

Medical / Dental / Vision (options available)Company Description

Located in the heart of Portage Lakes, near Akron since 1912. We have built strong relationships through community interactions and heavily involved in community functions. We are an independent insurance agency representing many different insurance carriers providing excellent customer service while providing great value to our customers.

Full-time