French Bilingual Collections Specialist

Job Description

100% onsite in San Antonio, TX

Collections Associate PAY RATE: $26.50 per hour

Collections Associate HOURS: Monday – Friday either 7am-4pm or 8am-5pm CST

Position Summary:

In this role, the Collection Specialist is responsible for ensuring the prompt payment of the accounts receivable to maximize cash flow. Responsible for building and maintaining customer relationships, monitoring the assigned AR portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.

Collections Associate Job Responsibilities:

• Proactively monitor and reconcile customer accounts

• Identify, and facilitate the resolution of, disputed receivables.

• Provide exceptional customer support, responding to account queries in a timely and professional manner

• Maintain accurate and up to date customer account documentation

• Proactively escalate to internal support partners and Sr Management as appropriate

• Identify, and communicate process improvement opportunities to Manager as appropriate

Collections Associate Requirements:

• 2+ years in commercial collections

• Fluent in French (written and verbal)

• Strong analytical/problem solving skills

• Excellent communication skills (written and oral)

• Superior customer service skills

• Good Administrative skills

• Strong attention to detail and goal oriented

• Ability to prioritize and manage multiple responsibilities

• Knowledge of collection techniques (i.e. skip tracing)

• Strong Microsoft Excel skills

• High School Degree or equivalent

• Must have the ability to work independently and in a team environment, multitask, and adapt to a changing environment.

Preferred Skills:

• Direct experience with SAP

• Strong knowledge of Microsoft Office

• Experience working in Global Business Services

• Bachelor’s degree in finance / accounting / economics

Why Apply:

Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability

GREAT Hours! Monday through Friday, 40 hours per week, No Weekends

Competitive Pay Rate!

Full-time