Administrative Assistant Clerical

Job Description

Job Type: In-Person

We are looking for a reliable and professional clerical administrative assistant to join our small, dedicated team. This in-person role involves handling incoming and outgoing calls from inmates and their families and loved ones, guiding them through the bail bond process. The ideal candidate will have effective communication skills, the ability to work in a fast paced environment and prior experience in collections and call handling. On-call hour may be required as part of this role.

We are currently looking for a 2nd shift position of 3:00 p.m. – 9:00 p.m. with some flexibility.

Key Responsibilities:

Efficient in Word, Excel. Familiar with accounting software is a plus.

Answer inbound calls from inmates, relatives and loved ones regarding bail bond services.

Make outbound calls to follow up on inquiries.

Provide clear guidance on the bail bond process and required documentation.

Communicate with respective jails, courts and law enforcement agencies as needed.

Maintain organized and confidential records of client interactions.

Process payments and ensure accurate financial transactions.

Work with collections in regards to phones calls, lawsuits, garnishments, etc.

Manage multi-faceted workloads with multiple deadlines. Strong organizational skills and extremely detailed.

Prepare reports by collecting and analyzing information based on customer specific data.

Administer one-on-one support for Supervisor, as well as work in a team environment.

Work with both close supervision and on independent projects.

Understanding of legal documents and court operations preferred, but not required.

Maintains internal and external confidentiality.

Attain a license in order to post bonds.

Become a Notary Public.

Other duties as assigned.

Qualifications:

Experience in payment collections and handling financial transactions.

Inbound and outbound call experience in customer service or sales.

At least one year of bail bonds experience is preferred but not required.

Strong problem-solving and multitasking skills.

Excellent verbal and written communication skills.

Ability to handle sensitive situations with empathy and professionalism.

Proficiency in basic computer skills (data entry, email communication and payment processing).

Why work with J&J Bail Bonds Agency, Inc.?

Flexible scheduling options – we accept both part time and full time applicants.

A small, close-knit team where your work makes a real impact.

Direct training and a supportive work environment.

Vision and Dental plan.

Competitive P.T.O, Holiday Pay and Personal Time off.

We will require a NDA and No Compete to be signed.

J&J Bail Bonds Agency, Inc. is an equal-opportunity employer.

Please send all correspondence to

Part-time