L2 Desktop Support

Job Description

L2 Desktop Support

Location: 100% on-site, Danville, IL

Job Type: Contract, W2, full benefits

Duration: Indefinite

Pay: $26-28.50/hr

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone or electronically

Recommend hardware and/or software improvements

Track customer issues and resolutions

Handle tickets in a timely manner

Experience with Service Now and AD

Help with W7 to W10 migrations/refreshes / any windows project

Respond to dispatched assignments via tickets or another request by end-users

Work independently or with managers or other techs

Have strong CS experience dealing with end-users

Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements

Be able to work overtime when requested or necessary

Be able to multitask and prioritize many different projects

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

3+ years of experience in IT Support/Helpdesk/Desktop/Service Desk roles

Previous ServiceNow / large ticketing exp

Previous AD experience

Teachable

Able to hit the ground running

Able to pass a background check/drug test prior to startingCompany Description

Who We Are

GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do

We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have

We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It

Our value