ServiceNow Developer

Job Title: ServiceNow Developer

Job Location: Lexington MA 02420 (Remote)

Onsite Requirements:

Experience with ServiceNow architecture and common development components

Experience with ServiceNow Development

Experience with ServiceNow Platform support and troubleshooting of user-reported issue

Job Description:

Primary Duties & Responsibilities:

ServiceNow Development & HRSD Implementation (50%)

Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.

Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.

Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.

HR Process Optimization & Platform Strategy (25%)

Act as a technical advisor to the HRIS team and HR functional areas on capabilities of the ServiceNow platform.

Identify opportunities to improve or automate HR processes, and help prioritize use cases based on impact and feasibility.

Stay current on ServiceNow HRSD capabilities and contribute to the roadmap for HR technology modernization.

Platform Support, Documentation, and Enablement (25%)

Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.

Document technical solutions, configurations, and user guides as part of an internal HRIS knowledge base.

Help build internal capability through training and informal mentoring of HR team members on platform use and potential.

Position Scope:

Department & Reporting:

This position is housed within the Human Resources Department and reports directly to the HRIS Manager.

Collaboration:

The developer will work closely with:

HRIS Team - Business/Systems Analysts, Software Developers, System Administrators

HR functional teams (Benefits, Talent, Employee Relations, etc.)

ISD Enterprise Service Management (ESM) team for platform alignment

External vendors and ServiceNow support as needed

Supervisory Responsibilities:

None directly.

Financial Responsibilities:

No budget authority, but may assist in vendor/license evaluation or renewal planning.

Qualifications:

Required:

Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience

3+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications

Ability to gather and translate business requirements into technical solutions

Solid understanding of ServiceNow architecture and common development components (e.G., Flow Designer, Script Includes, Business Rules, ACLs)

Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred:

Experience with ServiceNow HRSD or related employee service delivery use cases

Familiarity with HR processes and sensitivity to handling confidential employee data

ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist

ITIL Foundation certification

Experience working in a regulated or secure environment (e.G., government, healthcare)

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role**