L2 Support Technician - Radiology IT Services

Job Description

We are seeking a versatile and driven IT professional to serve as the eyes and hands in the field for our radiology IT operations. This hybrid role combines on-site field support, Level 2 troubleshooting, and basic networking tasks to maintain the stability and performance of systems critical to radiology workflows. You will support imaging center users directly while coordinating with central IT teams to maintain, optimize, and expand infrastructure.

Key Responsibilities:

Provide on-site technical support for radiology imaging centers, addressing hardware, software, and connectivity issues.

Troubleshoot workstations, imaging devices, printers, and radiology-specific software including PACS, RIS, PowerScribe, and EPIC.

Serve as an extension of centralized L2 support by executing field-based troubleshooting, installations, and escalations.

Perform basic networking tasks, including cable testing, port tracing, and light configuration of switches and firewalls.

Assist with the racking, unracking, and physical setup of IT equipment in data centers, telecom rooms, and office environments.

Monitor system performance on-site, identify anomalies, escalate issues as needed, and thoroughly document resolutions.

Assist with technology rollouts, imaging center onboarding, equipment refreshes, and site surveys.

Maintain accurate local inventory of IT equipment, accessories, and spares.

Collaborate with IT teams to improve support processes and infrastructure reliability based on field insights and user feedback.

Deliver high-quality support with urgency and empathy, recognizing the impact IT has on clinical care and patient outcomes.

Qualifications:

3-5 years in IT support

Proficiency in desktop support (Windows OS, workstation/peripheral troubleshooting).

Experience performing basic switch/router configuration and firewall troubleshooting.

Comfortable handling physical IT setup tasks and equipment installations.

Excellent problem-solving skills, attention to detail, and documentation practices.

Strong interpersonal and communication skills; ability to support both clinical and technical users.

Local travel: 1 hour radius

Tech Stack

Cisco switches

Ruckus switches

Fortigate firewalls

Unifi (wireless and gateways)

Network Cabling / patching

f5 load balancers

Site to Site VPNs

Remote Access VPN

Citrix

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Company Description

A Winner of Inavero’s Diamond Award 2016-2021 Best of Staffing® Client and Talent Awards for providing superior service to our clients and job seekers and an Inc. 500 honoree three consecutive years from 2007-2009, Incendia provides recruiting and staffing services to companies that have resource or hiring needs.

Incendia Partners, the most progressive provider of recruiting and staffing services is fueled by a single purpose: finding the solution to your staffing needs.

With over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency. We help you fill more positions faster, all while never sacrificing the personal touch that sets us apart from the rest. Whether you’re a business looking for full-time, contract, contract-to-hire or just need hourly or project based recruiting services in Software & IT, Accounting & Finance, Human Resources, or just about any position you're hiring for, or you are a professional looking for your next great career opportunity, Incendia will fire on all cylinders until you meet your match.

Full-time