Patient Services Representative

Katzen Eye Group is searching for an enthusiastic, patient focused, full time Medical Front Desk Representative for our office in Rosedale, Md. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits packaage and a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least one year of experience working as a patient services representative or administrative medical assistant on a medical front desk in a very busy practice, preferably ophthalmology, optometry or other medical speciality.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at

The Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities

Greet and welcome all patients and visitors upon arrival to clinic

Follow all practice policies and procedures for thorough and complete check in and check out process

Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications

Confirm that accurate patient demographic and insurance information has been collected and update if necessary

Confirm insurance eligibility and verify active and participating coverage

Accurately calculate and collect patient co-payments, deductibles, and due balances

Schedule return appointments and set up reminder notifications

Professionally assist doctor, staff, patients and visitors

Maintain confidentiality of all doctor, staff and patient information

Responsible for keeping the reception area clean and organized

Assist with maintaining proper inventory levels of retail items (if applicable)

Answer inbound and outbound phone calls with appropriate telephone etiquette

Handle sensitive information in a confidential manner

Execute duties of position in a professional and courteous manner

Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients

Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)

Must be willing to work early mornings, late evenings, and weekends as required to support business needs

Other duties as assigned

Qualifications

High school diploma or equivalent is required

Must be compassionate and can establish confidence and trust with patients

Must have the ability to remain calm and professional under pressure or stress

Highly energetic with a positive attitude

Possess strong attention to detail and strong written and verbal communication skills

Create and maintain positive interpersonal relationships

Ability to perform as part of a team as well as work independently

One or more years’ experience working in a medical practice preferred

Knowledge of medical and vision and insurances preferred

Basic computer knowledge required

Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

Competitive hourly pay

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability

Company paid life insurance

Paid holidays and generous paid time off

Paid parking where applicable

Team oriented working environment where you are heard and respected

Clear career ladder opportunities

Compensation range for this position, dependent upon experience is between $18.00 and $21.00 the hour

#ESP2

Regular Full-Time