Tier 2 Tech Support

Akkodis is seeking a Tier 2 Tech Support for a Contract position with a client located in Columbus, OH (Remote, need to be onsite 4 days a month).

Pay Range: $23/hr - $27/hr W2, The rate may be negotiable based on experience, education, geographic location, and other factors

Job Description:

Minimum requirement – Bachelor's degree in a computer-related field or a minimum of seven years' experience with PCs, Windows OS, and Microsoft Office products

Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once

Solid understanding of POS systems

Working knowledge of network fundamentals

Understanding of computer hardware

POS/retail experience required

Must be able to learn new software packages

Must have PC advanced troubleshooting skills

Ability to provide clear direction to others

Ability to work independently

Ability to follow the schedule and meet deadlines

Ability to follow the process

Strong attention to detail

Ability to interact with 2nd and 3rd-party support staff

At ease in working with customers, partners, and suppliers at all levels within the business

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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