Director of Customer Success

Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.

We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?

What you’ll Do

As Director – Customer Success, you will be responsible for driving success outcomes for our pharma brands and agency partners. This is a player-coach role that combines hands-on client engagement with strategic leadership, process development, and cross-functional collaboration.

Work closely with Sales, Ad Ops, and Product teams to drive value for clients

Own end-to-end client lifecycle: onboarding, implementation, campaign execution, retention, and satisfaction

Define and track key performance metrics for customer satisfaction, adoption, growth, and renewal

Develop and scale Customer Success processes, playbooks, and reporting frameworks to ensure consistent and high-quality service delivery

Act as the main point of contact for strategic clients across pharma and media/creative agencies

Deepen client relationships by uncovering needs, identifying upsell opportunities, and serving as a trusted advisor to senior stakeholders

Collaborate with clients to design and execute strategic marketing programs using Doceree’s platform to meet measurable campaign goals

Gather data and information which can be used to optimize campaigns to target specific audiences.

Manage campaign budgets for advertisers including brands and media agencies, analysing insights and maximizing results

Anticipate risks and proactively manage escalations to ensure long-term client satisfaction and retention

Maintain a pulse on regional market trends, industry shifts, and client feedback to inform product development and sales teams

Represent the voice of the customer internally and champion continuous improvement in products and services

Who You Are

6+ years of experience in Customer Success, Account Management, or Client Services in a high-growth AdTech, MarTech, or digital media environment

Healthcare/pharma experience strongly preferred

Proven success managing enterprise-level client relationships and driving revenue retention and expansion

Strong grasp of programmatic advertising, digital marketing metrics, and healthcare marketingdynamics

Analytical mindset with the ability to derive actionable insights from data and translate them into strategic decisions

Track record of success working in a start-up or scale-up environment

Confident communicator with strong presentation, negotiation, and interpersonal sills

Exceptional attention to detail, ensuring best-in-class service delivery and campaign performance

Ability to work independently with minimal supervision while also thriving in a collaborative, team-oriented environment

Proactive and comfortable operating in a fast-paced, evolving environment with a strong sense of ownership and initiative

Empathetic leader and team player with a collaborative approach across departments and time zones

Benefits

Competitive salary and bonus

Stellar health care plan options for you and your family (Medical, Dental & Vision)

401K + 4% Matching

Generous PTO, vacations & sick leave

Extensive paid parental/maternity leave

Team events

At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.