Information Technology Support Specialist

IT Helpdesk Support Engineer

A rapidly growing, innovation-driven company in the medical technology space is looking for a hands-on IT Specialist to own and scale internal IT operations across hardware, software, and network systems. We are looking for a technically skilled professional who thrives in a fast-paced environment and is excited to help build the infrastructure that supports cutting-edge engineering and product development teams.

Job Responsibilities:

Serve as the primary point of contact for all IT-related operations across the enterprise

Manage day-to-day IT needs, including setup, maintenance, and troubleshooting of computers, servers, and network devices

Oversee onboarding/offboarding, account creation, and asset management

Design, deploy, and secure internal network infrastructure (VPN, firewalls, endpoint security)

Implement and maintain cybersecurity protocols, including antivirus, SOC tools, and data protection strategies

Support cloud integrations and specialized infrastructure (e.g., for digital imaging or machine vision systems)

Collaborate with cross-functional teams to ensure reliable technical operations

Manage IT procurement and vendor relationships

Continuously evaluate systems and recommend upgrades to support growth

What You Bring (Qualifications):

5+ years in IT support, systems/network administration, or related roles

Strong knowledge of Windows, Mac, and Linux environments

Experience supporting Google or Microsoft 365

Experience troubleshooting racks, servers

Experience writing IT policies

Experience with Red Team Ops

Proficiency in networking technologies (TCP/IP, DNS, DHCP), security protocols, and endpoint protection

Experience with cloud platforms like AWS, Azure, or Google Cloud

Familiarity with scripting, automation, and modern DevOps tools (e.g., Docker – a plus!)

Ability to work independently while collaborating across teams

Excellent troubleshooting, communication, and documentation skills

Startup or small company experience a big plus

Certifications such as CompTIA, Microsoft, or relevant security credentials are a bonus