Field Operations Site Manager

Location Requirement: Candidates must reside in the Greater Philadelphia Area (Remote)

Summary of Position:

The Field Operations Site Manager is responsible for building a network of Service Providers (Sub-Contractors) for snow removal services within their territory, overseeing the provision of services, and providing excellent customer service.

This is a year round position that requires 24/7 availability from October through April to be actively involved before, during, and after all snow events.

Key Responsibilities

Essential Functions

Actively source for potential Service Providers.

Build and maintain a database within our CRM system, including vetting prospective service providers.

Collaborate and meet with the Sales Team to review customer contracts for specifications/scope of work.

Obtain all documentation for contracting Service Providers.

Contract qualified Service Providers, at or above our minimum profit margin in a timely manner.

Assist with Service Provider training and ensure training is completed each season. Train a service provider onsite if needed.

Ensure the completion of pre and post-season inspections.

Meet the expectation of all KPI’s including but not limited to; number of Service Providers added into CRM and number of service providers vetted.

Ensure all sites are assigned and routed to a service provider prior to the first winter weather event.

Be actively involved before/during/after all snow events, including 24/7 availability, communicating with crews, following CrewTracker and promptly responding to all requests for service (calls, e-mails, texts, etc…).

Able to travel outside of geographical area if needed.

Review Financial Storm Summary Reports for accuracy and submit for approval by company due date.

Update and maintain CRM with any Service Provider issues or information changes.

Evaluate and document Service Provider performance yearly.

Manage the process of identifying, documenting, and repairing damages that occurred during the snow season to the satisfaction of the customer.

Monitor the expiration of Service Providers’ insurance and reach out to the agent and/or Service Provider to obtain the most current policy.

Knowledge and Skills

24x7 availability to be on call during October through April.

2-4 years of experience in Snow Operations or a related field preferred.

Knowledge of or experience working with equipment used for snow removal is preferred, including the ability to operate a plow truck and salter.

Ability to manage people and ensure accountability for results.

Excellent time management and organizational skills, ability to multi-task and prioritize work.

Process management and problem-solving skills, including quick and solid follow-through focused on achieving results.

Customer-focused; positive demeanor. The ability to develop and maintain effective working relationships with a wide audience (internal and external) while providing thoughtful resolutions to issues and communicating these issues with management and others appropriately.

Strong verbal and written communication skills.

Proficiency with Excel (specifically working with formulas, data sorting and analysis).

Proficiency with Microsoft Office, CRM systems, and navigating various software applications.

Ability to work independently or in a group setting.

Must be readily adaptable to fast-paced, changing/evolving environment.

Maintain a reliable and dependable attendance record.

High level of integrity, work ethic, and confidentiality.

Hold current driver’s license, accompanied by a satisfactory driving record.

Passing a pre-employment drug and alcohol screening is required and a background check will be conducted.

Work Environment/Physical Demands

Physical and mental endurance required for 24x7 availability during the winter season, including traveling to sites and being outside in winter weather conditions performing physical tasks.

Working in an office environment, many times in a remote capacity, using standard office equipment such as computers and phones.

Travel, mostly driving a motor vehicle to view and/or walk properties in winter weather conditions during a snow event or attend an offsite meeting.

The ability to sit, stand, bend, reach, push, pull, ascend/descend stairs, and walk for various lengths of time during business hours.

The ability to lift 50 pounds if needed.

Snow & Ice Management is an Equal Opportunity Employer