Director of Patient Relations & Events

Position Title: Director of Patient Relations & Events

Classification: Full Time (40 hours/week)

Reports to: Vice President of Finance and Business Operations

Job Requirements

· Bachelor’s degree

- Preferably in Social Work, Child Life, or related field

· Must be proficient in or willing and able to learn Salesforce, Microsoft Office Suite, and inventory procedures

· Detail oriented and ability to multitask

· Have a positive attitude that ensures that all who visit, support, or engage with Dragonfly know they are appreciated, welcomed, and cared about.

· Able to work well with children and families

· Maintain ethical boundaries with patients and families

· Be able to work with and for a variety of people from all walks of life without discriminating against people based on race, creed, religious affiliation, or sexual orientation.

· Able to work flexible hours, including evenings and weekends, as necessary.

· Must be willing to submit to a background check, sign a confidentiality agreement

· Understanding of the confidential nature of the information available to the position.

· Be willing to work from Farmer Family Dragonfly Center.

· Excellent interpersonal, listening, and written communication skills.

Job Responsibilities

· Patient Events

- Coordinate all ticket donations

- Submit in-kind donations to accounting

- Enter events into Salesforce

- Manage event ticket distribution

- Evaluate family requests to participate in events

- Assist families with patient event portal

- Plan and execute various events for Dragonfly families both at The Landing, Farmer Family Dragonfly Center, and off-site locations

- Work with Director of Programs on larger events and projects such as Summer Bash, Holiday Party, and Adopt a Family

- Manage Dragonfly suite at Heritage Bank Center

- Coordinate volunteers for patient & family events

· Inventory Management

- Manage Dragonfly’s inventory system for patient and hospital gifting

- Enter new donations into inventory and ensure the database is up to date

- Complete year end process of inventory in June of each year along with VP of Finance and Business Operations

· Hospital Support

- Assist Director of Programs with hospital support requests as needed, including:

- Delivering needed supplies to the hospital

- Responding to specific requests from hospital staff in a timely manner

· Communication

- Responding to specific requests from hospital staff in a timely manner

- Assist with regular survey to gather feedback from families served

- Assist with information to be included in family newsletters

· Fundraising Events

- Assist Director of Events choose a Dragonfly family representative for fundraising events

- Assist VP of Development with Year End Appeal letter including:

- Choosing a Dragonfly family to write year end appeal letter

- Reviewing year end appeal letter for corrections

- Assist VP of Development with Annual Report for the patient and family articles

- Assist Director of Marketing and Communications by providing updates to patient and family information on the website

Please apply by emailing a resume and cover letter to Hannah Hopkins at