Help Desk/ Junior Systems Network Administrator

Job Details

Laminators - Eugene, OR

Description

Join Our Growing Team

Are you a highly motivated and experienced IT professional with a passion for excellence? Do you thrive in a fast-paced environment and enjoy tackling challenging technical problems? If so, we want to hear from you!

We're seeking a versatile and skilled individual to join our two-person IT team. This role demands a unique blend of expertise, encompassing network engineering, system administration, and exceptional customer support.

Responsibilities:

Provide assisted network engineering support, ensuring optimal network performance and security.

Manage and maintain our server infrastructure, including system administration tasks and proactive maintenance.

Deliver outstanding customer support, resolving technical issues efficiently and effectively.

Collaborate with team members to ensure seamless IT operations.

Continuously learn and expand your technical skills to stay ahead of the curve.

Why Join Us?

Be a key member of a small, collaborative team where your contributions make a real difference.

Enjoy a challenging and rewarding role with us.

Work in a supportive and dynamic environment that values your expertise and dedication.

On-site with flexible hours.

BENEFITS

We offer a comprehensive benefits package that includes:

Company Provided Benefits

Paid Time Off (PTO) and 6 Paid Holidays annually

Medical Coverage, including Major Medical and Hospitalization

Dental, Vision, and Life Insurance

401(k) Retirement Plan with Company

Competitive salary based on experience

Ready to join our team?

Click the link below to complete your application:

Careers Page Zip-O-Log Mills, Inc.

Qualifications

Qualifications:

2+ years of experience in Network Engineering.

2+ years of experience in System Administration.

Proven track record of success in providing exceptional customer support.

Strong troubleshooting and problem-solving abilities.

A proactive and enthusiastic approach to learning and professional development.

A desire to excel in your profession and contribute to a thriving team environment.

Help Desk Support:

Provide first-line technical support via phone, email, or in person to resolve hardware, software, and network issues.

Troubleshoot and resolve user issues related to Windows OS, Microsoft O365, email, printers, and mobile devices.

Document support requests and solutions using a ticketing system.

Escalate complex problems to senior IT staff or specialized teams when necessary.

Systems & Network Administration Support:

Assist in the installation, configuration, and maintenance of staff and system computers, servers, switches, routers, firewalls, and other network infrastructure.

Perform routine system backups and monitor system performance.

Help with user account creation, permissions, and group policies using Active Directory.

Monitor network performance and assist in troubleshooting connectivity issues.

Apply software updates and security patches to systems and endpoints.

Assist with IT asset management, inventory tracking, and equipment deployment.

Bonus Points:

Experience with Microsoft Intune, Active Directory (AD), cloud technologies (AWS, Azure, GCP, etc.), Veeam, VMware, and Microsoft Windows Server.