Shipping Clerk/ Administrative Support

Job Details

Los Banos, CA

Seasonal

$18.50 Hourly

Day

Customer Service

Description

Summary: Responsible for daily administrative aspects of the Logistics Department. Provides administrative assistance and support to the Customer Service team.

Job responsibilities include, but are not limited to the following:

Scheduling/ Rescheduling Appointments: Coordinate with customers/ carriers and internal teams to arrange and adjust shipping schedules.

Checking Inbound and Outbound Loads: Ensure accurate and timely check-in of all incoming and outgoing shipments

Document management: Prepare and send out load documents to customers, including shipping manifest and other necessary or required paperwork.

Customer Communication: Maintain clear and professional communication with customers.

Data Entry: Accurately input shipment and delivery data into system

Administrative Assistance: Support customer service representatives with administrative overflow

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies

Judgement/ Problem Solving Able to think individually at times; includes appropriate people in decision making and makes timely decisions. Address and resolve any issues that arise during the shipping process.

Reasoning Ability Able to apply common sense understanding to carry out detailed but straightforward written or oral instructions.

Planning/Organizing Prioritizes and plans workflow; uses time efficiently, sets goals and objectives, develops realistic action plans. Ensure that all tasks are completed within specified timeframes.

Professionalism Approaches others in a tactful manner, treats others with respect and consideration regardless of status or position. Accepts responsibility for own action plans.

Collaboration Work effectively and efficiently with warehouse and shipping staff to ensure smooth operations.

Quality Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality in a fast-paced environment

Initiative Volunteers readily, seeks responsibilities, takes independent actions, looks for opportunities to assist the team

Attendance Is consistently at work and on time, ensures work responsibilities are covered and open items are communicated when absent

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Requirements listed below are representative of knowledge, skill, and/or ability required.

Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills Effective written and verbal communication skills. Bilingual a plus.

Computer Skills Familiar with Microsoft Suite (Word, Excel, Outlook, etc.), data entry, and shipping management systems

Typing Skills Typing speed of at least 40 WPM to keep up a standard level of efficiency. 10-Key a plus.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Seasonal

Rate of pay: $18.50/hourly

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