Practice Manager

Job Description

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 33 Optometrists, 8 Ophthalmologists, and 180 staff serving the state of Delaware and West Chester and Bucks County, PA. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

At Simon Eye, our Location Practice Managers play a crucial role in ensuring that each office delivers the high-touch service, attention to detail, and patient-centered experience that defines our success. We are looking for a strong, people-focused leader who excels at building and managing high-performing teams. The ideal candidate will foster a collaborative, motivated, and patient-first environment while ensuring operational excellence.

Performance Goals

Lead and Inspire: Maximize the patient, doctor, and staff experience by building, motivating, and effectively utilizing teams.

Create a Positive Work Culture: Through hands-on leadership and ongoing feedback, ensure a patient-centered, efficient, and supportive work environment that upholds Simon Eye’s Standards of Care.

Key Responsibilities

Liaison with Billing Operations: Collaborate with the Billing Operations team to ensure accurate invoicing, resolve discrepancies promptly, streamline billing processes, and support cross-functional communication to enhance overall financial accuracy and efficiency.

Collaborate with EHR and Practice Managers: Work closely with Electronic Health Record (EHR) teams and Practice Managers to streamline clinical workflows, improve documentation accuracy, ensure regulatory compliance, and support the implementation of system upgrades or optimizations to enhance overall practice efficiency and patient care outcomes.

People Leadership & Development: Provide hands-on coaching, mentorship, and management to ensure staff consistently perform at a high level.

Team Resource Management: Allocate and optimize staff resources, including cross-training team members to maintain seamless operations despite absences.

People Leadership & Development: Provide hands-on coaching, mentorship, and management to ensure staff consistently perform at a high level.

Team Resource Management: Allocate and optimize staff resources, including cross-training team members to maintain seamless operations despite absences.

Uphold Service Excellence: Proactively address patient issues, ensuring swift and effective resolutions while maintaining high service standards.

Process Improvement & Scaling: Collaborate with Senior Optometrists and key team members to enhance operational efficiencies and implement new systems as the company grows.

Performance Feedback & Growth: Regularly review patient surveys and staff feedback, taking action to address challenges and reinforce strengths within the team.

Team Engagement & Communication: Lead regular meetings to keep doctors and staff aligned with the practice’s mission and ensure open, effective communication.

Core Competencies

Strong People Management Skills: Demonstrated ability to lead, coach, and motivate a team for sustained success. Capable of identifying and addressing performance issues with clear, constructive feedback.

Effective Communication: Exceptional communication and interpersonal skills to engage with doctors, staff, patients, and external vendors professionally and productively.

Conflict Resolution: Skilled in handling and resolving conflicts swiftly and effectively, especially in high-pressure situations.

Organizational & Multi-Tasking Ability: Highly organized with a keen eye for detail, capable of streamlining office operations while knowing when and how to delegate tasks.

Problem-Solving & Process Improvement: A proactive thinker with a systematic approach to problem-solving, continuously identifying and implementing process improvements.

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Full-time