PRACTICE ADMINISTRATOR

Job Description

With more than 150,000 babies born since 1986, Boston IVF is one of the most experienced fertility centers in the world. We proudly offer the most innovative fertility treatments, groundbreaking reproductive technologies and so much more. We diagnose the most difficult cases. We instill hope. We offer advice and a shoulder to lean on when our patients need it most. Our sole mission is to provide individuals and couples with the best chance for a successful pregnancy and each day we cherish the bonds we form with our patients.

The Practice Manager oversees and supports clinical, administrative, and business operations of a fertility practice.

Essential Duties and Responsibilities:

Works in conjunction with local interdisciplinary leadership as well as centralized business functions, the Practice Manager ensures that the highest standards for patient care are met and that the Boston IVF mission statement is realized through the following elements:

Direct oversight of clinical nursing, surgical, and clerical staff, inclusive of hiring, training, performance management, and workforce planning

Responsible for supply procurement and inventory management within budget

Develops and mentors staff; delegates appropriately

Investigates and resolves patient concerns, staff complaints and/or process variations

Ensures compliance with policies & procedures

Develops and rolls out new work flows and processes as needed

Liaises with local interdisciplinary leadership, including embryology, phlebotomy, imaging, and financial services

Collaborates with other department leadership, including marketing, human resources, risk management, etc.

Communicates clearly and effectively to all relevant parties

Maintains an “open door” policy and is available to all staff, and works to promote a cohesive and productive environment

Interacts in a positive and sensitive manner with patients and their families to resolve issues, and conveys this attitude to all staff members

Able to adapt, innovate, and lead through change in order to meet operational and clinic needs

OTHER SKILLS AND ABILITIES

Demonstrated ability to adapt, innovate and lead interdisciplinary teams

Utilizes problem-solving, decision-making, and planning skills

Highly organized – able to prioritize and execute

EDUCATION AND EXPERIENCE

Associates degree required; bachelor’s degree in related agree preferred.

Minimum 2 years management

Benefits:

401(k)

401(k) matching

Dental insurance

Family leave

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Tuition reimbursement

Vision insurance

Full-time