Practice Manager Were Not a Jumbo Jet. Were a Prop Plane. And Youre

Job Description

Salary: 75,000-95,000

Job highlights Qualifications

2-5 years supervisory/management experience or equivalent to include P&L management and oversight

Leadership skills, including the ability to build, coach, and develop a high-performing team

Computer Literacy, i.e., proficient with basic applications including Google Drive, Docs, Sheets, EHR, RCM, and Project Management software

Ability to work with the team and others to continually improve operations that benefit patient experience and operational excellence

Ability to meet APA, HIPAA, and DOE compliance

Responsibilities

The Practice Manager enthusiastically leads and manages the overall operations of the practices and supports the company's mission while developing a high-performing practice team and cultivating positive relationships with providers and team members

The Practice Manager contributes to the office's success by effectively executing the companys business model; promoting the company culture, mission, and values; and ensuring consistent compliance with all key company programs, operating initiatives, and audits

Oversees and manages practice business operations, including key performance measures and practice revenue and expenses, with a week-to-week outlook

Accountable for achieving yearly patient visits, revenue, and P&L goals

Takes personal ownership of the practice by being a positive role model as a leader

Creates a respectful workplace and is accessible, open to new ideas, and fosters a cooperative and collaborative environment

Takes initiative and ensures self and team are accountable to the highest standards of performance and behavior

Demonstrates and encourages a patient-focused approach

Fosters strong relationships with referral sources (pcp's, psychiatrists, pediatricians, and therapists) and patients to create connections and influence retention

Manage clinical staffing schedules to ensure proper coverage and optimal patient flow

Participate in recruitment, onboarding, and training of new team members

Coach and develop existing team members to enhance their skills and performance

Address conflicts early, provide constructive feedback, and document coaching sessions

Ensure clear and consistent communication with partner doctors and associates

Compensation & Benefits 90 Day Trial Period

Before we make any long-term commitments, we want to make sure this is the right fitfor both of us.

Youll be paid hourly (based on experience and skills):

Youll be expected to demonstrate ownership, initiative, and alignment with our values

This trial period allows us to evaluate fit, communication, and performance in real timeBenefits (such as PTO, 401k match, and insurance) will begin only after a successful trial period and transition into a salaried role. If that all sounds fair, lets keep going.

We believe in building long-term, collaborative relationshipsbut that starts with proving we work well together.

All new hires start on a trial basis, during which:

Youll be paid $31.25 hourly

Youll be expected to demonstrate ownership, initiative, and alignment with our values

This trial period allows us both to evaluate fit, communication, and performance in real time

Benefits (such as PTO, 401k match, and insurance) will begin only after a successful trial period and transition into a salaried role. If that all sounds fair, lets keep going.

Estimated Value: $95,000+Component Estimated Value Details Base Pay (Hourly Salary) ~$65,000/year $31.25/hour to start, based on 40 hrs/week with potential for raises Remote Work Flexibility $5,000$10,000/year No commute, no dress code, more autonomy, and work-life balance Health Insurance ~$6,000$9,000/year Company-paid plan options are available 401(k) Match ~$3,000$4,000/year Employer matching is available for your retirement savings Paid Time Off (2 Weeks) ~$2,500$3,000/year Full compensation during your vacation and rest Paid Holidays (Approx. 8 days) ~$2,000/year Youll be fully paid when the office is closed for holidays Bonus Eligibility Up to $5,000$10,000+ Based on hitting key performance and leadership benchmarks Startup Influence Priceless Be part of a high-growth, female-led practice where your ideas actually matter What This Means for You While the starting base pay is $31.25/hour, your total annual compensation could exceed six figures, depending on your performance and participation in the full benefits package.

We believe in building long-term, collaborative relationshipsbut that starts with proving we work well together.

Youre not just filling a seatyoure helping us build something meaningful. In return, we make sure you're supported, recognized, and rewarded.

Were offering more than just a paycheckwere offering a full package designed to support your well-being, growth, and work-life alignment.

Insider Details

If youre just here to sip cold brew in your pajamas and circle back on Slack, this is not your job.

This is not the role for anyone hoping to disappear into a 12-layer org chart or quietly coast while collecting a remote paycheck. We see you. And were not that kind of practice.

We are Clarity Psychological Testinga bootstrapped, female-led therapy and assessment company growing on grit, systems thinking, and high standards. Were small, mighty, and building something that actually helps people. Were not VC-funded. We dont have a PMO. Theres no cozy little corner to hide in.

This role is for someone who wants to own outcomes, not just inboxes.

What We Need

A Practice Manager who:

Thinks like an owner (yes, even without equityyet).

Treats resources like they came out of their own bank account.

Gets viscerally uncomfortable thinking about a printer still in the box 3 weeks after delivery.

Can spot waste, gaps, or inefficiency from 30,000 feet and fix them on the ground.

Can build a checklist, delegate it with clarity, and make sure its actually done.

Youll be the pilot of our practiceowning systems, staff alignment, and the glue between admin, clinical, and leadership teams. Youll steer the practice forward while wearing noise-cancelling headphones to block out excuses.

What This Role Is Not

Its not for anyone who says Thats not my job.

Its not for people who need constant hand-holding.

Its not for applicants trying to tuck themselves into a cushy remote job, kick the can, hide, and coast.

Its not for folks who want to circle back instead of taking action.

This is a low-bureaucracy, high-ownership, build-the-plane-while-flying-it kind of place.

What You'll Actually Do

Oversee daily operations across multiple locations

Design, enforce, and monitor systems that keep us lean and effective

Track asset use and ROIno more ink for the printer still in the box disasters

Own revenue processes: collection oversight, appointment tracking, audit systems

Communicate like a prolooping in leadership before something becomes a problem

Lead with empathy, accountability, and a clear playbook

What Youll Grow Into

This isnt a dead-end practice manager roleits the right seat for someone who wants to grow with us into Director-level leadership. Were hiring for trust, hustle, and brainpower, not just titles. If you prove you can fly the plane without crashing, well hand you the map and let you chart the course.

Preferred Qualifications

Previous mental health experience, preferably within psychological testing

Bachelors degree is preferred or commensurate work experience from on-the-job management/leadership training.

Job description

Practice Manager Behavioral Health Practice (California, Massachusetts, or Remote)

Position Overview:

We are seeking a highly motivated and detail-oriented Practice Manager to oversee the day-to-day operations of our behavioral health practice. The ideal candidate will have a proven track record in healthcare management, excellent communication skills, and the ability to manage bicoastal operations effectively. This role requires a mix of operational oversight, patient interaction, and strategic planning to ensure the smooth functioning and growth of the practice.

Location:

We have practices in California and Massachusetts, but you don't necessarily need to be based in these states to be an effective practice manager these days.

Key Responsibilities: Patient Coordination and Front-End Operations

Serve as the primary point of contact for patients, ensuring excellent customer service on the phones and in written communication.

Schedule, cancel, and reschedule appointments efficiently while maintaining patient satisfaction.

Collect and process patient copays, deductibles, and outstanding balances.

Address patient inquiries, concerns, and billing-related issues in coordination with the billing team.

Practice Operations Management

Oversee day-to-day practice operations, ensuring smooth workflows across all locations.

Coordinate with billing teams to monitor revenue cycle management and address outstanding claims or collections issues.

Manage practice management tools such as Asana, ensuring tasks and projects are tracked and completed on time.

Monitor practice cash flow, identify trends, and implement system improvements to optimize financial performance.

Oversee compliance with all regulatory requirements and ensure timely updates of licenses, certifications, and practice policies.

Human Resources and Employee Oversight

Manage payroll, 401(k) contributions, and other employee benefits in collaboration with the finance team.

Provide HR support, including onboarding new employees, maintaining personnel records, and ensuring adherence to policies.

Supervise employees to ensure accountability and productivity, conducting regular performance reviews and addressing performance issues.

Foster a positive and productive work environment, addressing employee concerns and facilitating conflict resolution.

Strategic Planning and Big-Picture Oversight

Collaborate with leadership to develop and implement strategies for practice growth and efficiency.

Analyze financial reports and operational metrics to identify opportunities for improvement.

Proactively identify and implement system changes to streamline operations and improve patient and employee experiences.

Qualifications:

Education and Experience:

Bachelors degree in healthcare administration, business management, or a related field required (Masters preferred).

Minimum of 35 years of experience managing operations in a healthcare setting, preferably in behavioral health.

Experience managing multi-location or remote teams is highly desirable.

Skills and Competencies:

Communication: Excellent phone and interpersonal skills, with the ability to interact professionally with patients, employees, and vendors.

Technical Proficiency: Familiarity with practice management software (e.g., Asana, EHR systems) and financial tools.

Organization: Strong ability to manage competing priorities, meet deadlines, and maintain attention to detail in a dynamic environment.

Problem-Solving: Proactive and solution-oriented mindset, with a focus on continuous improvement.

Financial Acumen: Knowledge of cash flow management, payroll, billing systems, and revenue cycle management.

Leadership: Proven ability to manage and motivate teams, fostering accountability and high performance.

Other Requirements:

Familiarity with Massachusetts and California employment laws and healthcare regulations (preferred but not required for remote candidates).

Flexibility to manage bicoastal operations and coordinate with teams across time zones.

What We Offer:

Competitive salary commensurate with experience.

Flexible work environment, with the option to work remotely or from Massachusetts.

Comprehensive benefits package, including 401(k) matching, health insurance, and PTO.

Opportunities for professional development and growth within a supportive team environment.

Our Application Is...Not Boring

Still interested? Youll complete a custom-fit application that shows how you think and lead, including a breakdown of real operational challenges weve faced.

Ready to Get in the Cockpit?

If youre a let me fix that kind of leader with the guts to take responsibility and the brain to build better systems, hit apply. If youre hoping to blend into a Zoom background and hope no one noticeskeep scrolling.

Heads Up: This Application Isnt Typical (On Purpose)

We know this isnt your average job applicationits longer, deeper, and probably more thoughtful than what youre used to. Thats intentional.

Why? Because were not just trying to fill a seat. Were trying to find the right personsomeone who thinks like a leader, acts like an owner, and genuinely wants to grow with our team.

This application is designed to save both of us time down the road by surfacing alignment (or misalignment) early. If were a match, youll know it. And if were notyoull know that too.

So take your time, be honest, and show us how you think. Were not looking for perfectwere looking for real.

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