2 - Business Process Analyst 1

Schedule: Full-time

What Our Employees Have to Say:

BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.

I have worked at several state agencies and BWC is the best place to work.

Best place to work in the state and with a sense of family and support.

I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.

I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing:

Analyzes IT Infrastructure & Operations (I&O) operational projects and process improvement initiatives.

Assists in project and resource planning to synthesize I&O project information, facilitate IT stakeholder and participant communications and relationships with IT division teams.

Accomplish project planning activities for implementation of IT solutions.

Gathers information from project managers and IT team members for use in preparation of content.

Write, proof reads, and edits technical and non-technical content to convey IT activities, schedules and process flows.

Receives instruction/training in user and technical documentation.

To Qualify, You Must Clearly Demonstrate:

36 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-OR completion of associate core program in computer science or information systems AND 18 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-OR completion of undergraduate core program in computer science, information systems, or business administration AND 12 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

Major Worker Characteristics:

Knowledge of: Oral & written communication tools & techniques; customer support & personal service; state & Ohio Bureau of Workers' Compensation (BWC) policy, procedures & applicable laws*; vision, mission & goals of BWC*; Information Technology Service Management (ITSM); technical writing & documentation practices; quality assurance principles; requirements analysis principles & methods; methods & approaches for sharing information through use of IT business process modeling methods & techniques, IT infrastructure and operations business process analysis; data presentation; non-technical document creation, proofreading, editing & delivery; audience analysis; Microsoft 365 Suite (i.e. Outlook, teams, Word, Excel, PowerPoint, Visio, SharePoint); reporting with BI; usage of Service Now;

Skills in: Use of Microsoft 365 Suite (i.e., Outlook, Teams, Word, Excel, Visio, SharePoint), reading comprehension; speaking; service orientation; assuring quality; identifying & specifying business requirements; operation analysis; time management; interviewing; presenting; facilitating; critical thinking; troubleshooting; problem-solving, decision-making & coordinating

Ability to: Define problems, collect data, establish facts & draw valid conclusions; prepare meaningful, accurate & concise reports; stay abreast of current IT technologies; lead meetings & convey technical information appropriately for consumption by non-technical audiences. developed after employment.