User Support Technician I--Temporary Solutions

Description of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit

Visit for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporaries are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located in Raleigh, NC - Wake County.

Job Order Hourly Rate of Pay: $33.00 (Based on education and/or years of relevant work experience reflected on the application).

This temporary position will be assigned to the Department of Information Technology. This position is located at 705 Picot Dr, Raleigh, NC 27603.The incumbent will respond to user inquiries related to software, hardware, and system access; resolve or escalate as needed. Track and update service tickets in the IT incident management system, ensuring timely resolution and documentation. Provide user assistance within EIPD for technical issues and policy-related questions.

Ensure compliance with federal and state data security standards during all access and account management activities. Assist with North Carolina Identity Management (NCID) and North Carolina State Email System (NCMAIL) account creation, reset, deactivation, and troubleshooting. Maintain technical documentation and develop user training materials for internal use.

Knowledge, Skills and Abilities / Competencies

NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered. NOTE: "See Resume" is not acceptable to show work history.

A+ and Network + certifications

Must be able to travel to various sites on the Western side of NC, primarily within Morganton area as required for physical setups\troubleshooting

Must have recent IT work experience within the past 6 months

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience

Supplemental and Contact Information

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at .

To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring agency directly. If there are any questions about this posting, please contact /or .

Temporary Solutions

Office of State Human Resources

1110 Navaho Drive, Suite 200

Raleigh, NC 27609