Managed Services Consultant II

Job Details

Orlando Office - ORLANDO, FL

Description

JOB SUMMARY

The Client Account Representative II is responsible for providing exceptional support to our clients who participate in the ReconRx reconciliation program. They interact with clients, payors, and data feed providers via email, messaging application (clients only), and phone. They are responsible for resolving clients’ outstanding claims and maintaining detailed documentation of all actions taken. This individual routinely reviews and deciphers claims data as well as guides clients through various general accounting related reports. The Client Account Representative works with the payors to ensure timely 835 file setups and requests missing 835 files as needed. They also regularly explain adjustments found on the 835 files to their assigned clients. The Client Account Representative II possess a strong understanding of the reconciliation service and escalates more complex inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist customers with any program or service needs.

Escalate any programming issues to the appropriate team.

Create and cultivate relationships with clients.

Scheduling and distribution of information for webinars, phone conferences, etc. with customers.

Ability to identify common issues across multiple customers and in turn, notify leadership so a solution can be found

Qualifications

KNOWLEDGE & REQUIREMENTS

General understanding of 835 files, pharmacy claim adjudication process, accounts receivable and reconciliation

Working knowledge of MS Office Suite

Ability to multi-task in a fast-paced environment

Detail-oriented and dedicated to follow through

Ability to establish a strong rapport with clients

Effective time management skills

Ability to work well both independently and as a team member

EDUCATION & EXPERIENCE REQUIREMENTS

Minimum years of work experience: 3 years

Retail pharmacy and/or accounting experience preferred

Minimum level of education or education/experience: High School Diploma

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent sitting in stationary position at a desk

Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs

Occasional twisting of body

Occasional reaching by extending hands and arms in any direction

Occasional lifting, pulling, or pushing

What’s In It For You?

Medical, Dental and Vision Plans

Voluntary Benefits

HSA & FSA

Fertility & Family Planning Benefits

Paid Parental Leave

Adoption Assistance Program

Employee Resource Groups

Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates

11 Paid Holidays

Corporate Wellness Program

401k Employer Match & Roth Option Available – immediate eligibility

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