Patient Service Representative

**CANDIDATE MUST BE LOCAL TO GAHANNA, OH. AS THIS IS AN ONSITE ROLE**

$$: $18-20/hr. DOE

Responsibilities:

Answer phones, respond to inquiries, direct calls, or document messages for medical staff

Retrieve and route voicemails

Provide general information such as address, directions, and office details

Schedule appointments and verify patient demographics and insurance

Enter appointment data into the electronic practice management system (EPM)

Contact patients to remind them of appointments

Distribute new patient information packets and assist with form completion

Greet and direct patients, vendors, and visitors

Check patients in, verify insurance eligibility, and obtain copies of insurance cards

Enter and retrieve patient data from the computer system

Confirm insurance eligibility using available tools

Collect, record, and process payments; prepare transaction reports

Sort and route mail and publications

Conduct patient outreach as assigned

Education and Experience:

High school diploma or GED required

Medical office or customer service experience preferred

Skills and Abilities:

Strong verbal and written communication skills

Ability to work with diverse populations, including individuals who are ill or upset

Basic math proficiency

Ability to follow instructions and troubleshoot issues

Proficiency with Microsoft Office, email systems, and web-based programs

Ability to handle multiple tasks at once

Physical Requirements:

Ability to work in a fast-paced environment

Able to sit, stand, and move intermittently throughout the day

Visual, auditory, and manual dexterity required

Occasionally able to lift or carry up to 15 pounds

Ability to operate standard office equipment

Capable of communicating via phone, email, and in person

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.