IT Help Desk Technician - Orlando, Florida

Description

At AVmedia, we don’t just support technology—we support people. As an IT Help Desk Technician, you’ll play a vital role in maintaining the technology that powers our internal operations and client services. This position is ideal for someone who is hands-on, highly communicative, and dedicated to providing exceptional service to our AVmedia family.

Availability required Monday-Sunday, days and nights and holidays.

Responsibilities:

• Serve as the first point of contact for AVmedia family members experiencing technical issues.

• Respond to helpdesk tickets in a timely, professional, and courteous manner.

• Set up and configure laptops, mobile devices, and software subscriptions for new family members.

• Troubleshoot hardware and software issues across Windows and macOS platforms.

• Assist in maintaining IT infrastructure, including network connectivity, printers, and conference room AV systems.

• Support AVmedia’s security and data protection protocols as directed by IT leadership.

• Help manage inventory of IT hardware and software assets.

• Participate in documentation of IT procedures and assist in developing best practices for the helpdesk function.

• Support onsite event technology as needed, providing hands-on AV and IT troubleshooting.

• Uphold AVmedia’s Core Values and Core Purpose by serving as a role model and culture ambassador across teams.

Qualifications:

• 1–3 years of experience in an IT support/helpdesk role.

• Proficiency with Microsoft 365, Windows OS, and macOS.

• Basic understanding of networks, VPNs, and user account management.

• Strong communication and interpersonal skills, with a passion for customer service.

• A collaborative mindset and a desire to grow within a team-driven environment.

• Familiarity with audiovisual systems is a plus.

• CompTIA A+, Network+, or other relevant certifications preferred.

• Ability to lift and move equipment (up to 50 lbs).

• Valid driver’s license preferred (occasional travel may be required).

Location & Travel:

• Based in Orlando, FL

• Occasional travel to local client sites or events may be required (under 25%)

AVmedia Inc. is an Equal Opportunity Employer.

Additional Qualifications/Responsibilities

This opportunity could grow into a manager opportunity in the future.