Front Desk Coordinator

Job Description

Benefits:

401(k) matching

Employee discounts

Health insurance

Paid time off

Location: Quality Rehab Physical Therapy

Job Type: Full-time

Salary: Competitive, based on experience

About Us:

Quality Rehab Physical Therapy is a privately owned patient-focused physical therapy clinic committed to providing top-quality care. In our clinic, all of our physical therapists, physical therapist assistants, and support staff are dedicated to providing clients with a hands-on approach and one-on-one care . Our team specializes in pain management, neurological dysfunction, sports injuries, and pelvic floor therapy and we take pride in creating a welcoming and supportive environment for our patients.

Job Description:

We are looking for a friendly and organized Front Desk Coordinator/Receptionist to be the first point of contact for our patients. This role is essential in ensuring smooth daily operations, scheduling appointments, managing patient records, and providing excellent customer service.

Responsibilities:

Greet and check in patients with a warm and professional demeanor

Schedule, confirm, and manage patient appointments

Answer phone calls, respond to inquiries, and direct calls to the appropriate staff

Provide basic information about clinic services and policies

Ensure patient waiting areas are clean and organized

Collect and verify patient intake forms, medical history, and insurance information

Maintain and update patient records in the clinic's scheduling and billing system

Process patient payments, including co-pays, deductibles, and outstanding balances

Assist with insurance verification and authorization requests

Prepare and organize paperwork for new and returning patients

Work with billing staff to ensure accurate insurance claims and reimbursements

Assist patients with questions about their bills and payment plans

Communicate with insurance providers as needed to resolve coverage issues

Assist physical therapists with administrative tasks as neededRequirements:

Previous experience in a medical or therapy office preferred but not required

Strong organizational and multitasking skills

Excellent communication and customer service skills

Basic knowledge of insurance verification and billing is a plus

Proficiency with scheduling software and Microsoft Office (Word, Excel)

Ability to work in a fast-paced environment with attention to detailBenefits:

Competitive pay

Health and vision insurance (for full-time employees)

Paid time off and holidays

Friendly and team-oriented work environment

Growth opportunities within the clinicJob Types: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

401(k) Matching

Health insurance

Paid time off

Vision insuranceSchedule:

Monday to Friday

No weekendsExperience:

Medical receptionist: 1 year (Required)Ability to Commute:

Colorado Springs, CO 80909 (Required)Work Location: In person

Full-time