Onboarding and Retention Coordinator

Job Description

Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Department: People & Culture

Reports to: Director of People & Culture

Full-Time Hybrid Work Environment

Location: Holmdel, NJ

Happinest Brands is a home services franchisor with a 58-year history in franchising. Our core brands include Lawn Doctor, Mosquito Hunters, ecomaids, Elite Window Cleaning, and Sparkle Squad. Our brands have been recognized on the Entrepreneur Annual Franchise 500 list and continue to be recognized as game changers in their industries. With over 800 franchise locations across all brands in the United States and Canada, we intend to expand our reach until we deliver home services of just about every type.

At Happinest Brands, we embody a culture-first approach to employment. We facilitate an enjoyable work environment for our exceptional team members and uphold our core values of authenticity, drive, trustworthiness, support, and innovation. Encouraging a dynamic workplace, we empower our team to explore innovative solutions and think creatively. Our environment is casual and fosters collaboration and inclusivity. Every team member is dedicated to achieving the vision and strategic goals of the organization and each of our brands.

POSITION SUMMARY:

Are you passionate about creating meaningful first impressions and building lasting connections? Were looking for a detail-savvy, people-centered Onboarding and Retention Coordinator to be the welcoming bridge between new hires and a thriving workplace culture. In this pivotal role, youll help shape the employee journey from day oneensuring smooth, engaging onboarding experiences while championing initiatives that promote long-term satisfaction, belonging, and growth. Join us in crafting a workplace where people feel seen, supported, and set up to succeed.

KEY RESPONSIBILITIES:

Job Posting

Draft and update job descriptions collaboratively with hiring managers.

Post job announcements to Multiple Platforms.

Monitor posting expiration dates and renew, update, or close job ads as needed.Applicant Tracking:

Coordinate interviews and track candidate's progress through the interview cycle.

Share candidate updates and feedback with recruiters and hiring managers

Schedule interviews and collect evaluation forms.

Ensure positive candidate experience through courteous, informed, and timely updatesReporting and Metrics

Generate and analyze reports on application volume, time-to-hire, and source effectiveness.

Identify bottlenecks or drop-off points in the hiring process.Onboarding

Coordinate and execute new hire onboarding programs, including pre-boarding, orientation sessions, and first-day logistics to ensure a smooth transition from offer to the candidate's first day.

Serve as the primary point of contact for new hires during the onboarding period, ensuring they feel welcomed, informed, and supported.

Collaborate with HR, IT, and department leaders to prepare onboarding materials, equipment, and access.

Maintain onboarding checklists and track completion of required documents and training.

Solicit and analyze feedback from new hires to continuously improve onboarding processes.Employee Engagement & Retention:

Plan and coordinate company team engagement events, including planning, reserving facilities and catering, managing RSVPs, coordinating employee travel arrangements, ordering company gifts, and event set-up and tear-down.

Draft newsletter content, employee announcements, and employee recognition posts for LinkedIn.

Conduct stay interviews and exit interviews to gather insights and recommend improvements to reduce turnover.

Monitor employee milestones such as work anniversaries and promotions, and coordinate recognition efforts.

Assist in the implementation of employee welfare programs and initiatives.

Maintain accurate records and data analytics to track trends in onboarding and retention.

QUALIFICATIONS:

Bachelors degree in Human Resources, Business Administration, or a related field is preferred. An associates degree combined with at least three years of experience in human resources may be considered in lieu of a bachelors degree.

1+ years of experience in HR, employee engagement, or a similar role (onboarding experience and event planning experience preferred).

Strong interpersonal and communication skills with a passion for employee experience.

Ability to multitask and prioritize effectively in a fast-paced environment.

Proficient in Microsoft Office and experience with HRIS systems (e.g., BambooHR, Workday, etc.) is a plus.

High level of confidentiality, professionalism, and organizational skills.PREFERRED SKILLS & ATTRIBUTES:

Experience with planning and coordinating social and team-building events.

Passionate about people and driven to build authentic connections that make new employees feel seen, supported, and inspired to grow from day one.

Authentic enthusiasm for supporting employee well-being and creating a positive, fulfilling work experience.

Emotionally attuned and empathetic, with a natural ability to read people, build trust, and respond with care and insight to support a positive employee experience.

Proven ability to manage competing priorities and multiple workflows simultaneously, ensuring timely progression through all phases of recruitment and onboarding.ROLE PERFORMANCE OBJECTIVES:

The Onboarding and Retention Coordinators performance is evaluated based on the performance objectives below.

Proactively manage job postings, conduct prompt and effective candidate screening and communication, and swiftly identify any obstacles that may impact time-to-hire goals.

Accurate and efficient tracking of candidates through the recruitment and hiring process.

Deliver a seamless onboarding experience through clear, consistent communication with both new hires and hiring managers.

Conduct organized and on-time event planning, coordination, and execution of high-quality company employee engagement events.

Craft creative, timely employee announcements that inform, engage, and reflect the organizations culture and values.

COMPENSATION AND BENEFITS:

Excellent Medical, Dental, and Vision Benefits

401K Saving Plan with Employer Match Contributions

Flexible Spending Account

Optional Life Insurance Plan

Hybrid Work EnvironmentWhy JOIN US?

Be part of a company that values its people and fosters a culture of collaboration, respect, and innovation.

Opportunity to directly influence employee satisfaction and culture.

Professional development and growth opportunities

Flexible work from home options available.

Full-time

Hybrid remote