IT Intern

The IT Intern position works under the direction of the IT Director and is a part-time role in the Information Technology department, primarily onsite with some remote work opportunities. The objectives of the internship are to provide an experience working as an IT professional in a healthcare organization and to learn real-world applications of IT and Cybersecurity concepts by performing some aspects of the role under the guidance of IT staff members.

EDUCATION AND QUALIFICATIONS:

High School Diploma is required. Associates degree in a Computer Information Systems or Technology-related field is preferred

Minimum 1 year of experience using and/or supporting IT systems is preferred

1 or more IT or Microsoft Certifications is preferred

Foundational knowledge on some or all of the following: end user computing equipment (desktop and laptop computers, tablets, smartphones, printers), Microsoft Windows, Microsoft Active Directory, Microsoft 365 office applications, VoIP and wireless technologies

ESSENTIAL JOB RESPONSIBILITIES:

Respond to customer help requests via ticketing system, telephone, email, and in person, providing resolutions within predefined SLA timeframes

Install, configure, and perform minor repairs on various hardware, software, and peripheral equipment, following IT department procedures

Provision and deprovision computer equipment and user systems access for new and departing employees

Learn and participate in the implementation of new and updated technology solutions

Ensure departmental records are current, including hardware and software inventory, technical documentation and ticketing system notes and status

Provide training to end users, as required, on how to use the company hardware and software

Escalate to and/or collaborate with other team members to troubleshoot and resolve technical issues

Stay current and knowledgeable on new developments in the areas of responsibility

Adhere to IT policies and procedures to ensure the integrity, security and privacy of all data, including PII, PHI and PCI in compliance with HIPAA and other laws

Travel to the various clinical facilities and business office locations as required

SKILLS AND COMPETENCIES:

Professional with exceptional interpersonal, communication and customer service skills

Ability to multi-task and prioritize work to meet due dates in a changing environment

Attention to detail and accuracy, ability to focus and highly organized

High ethical standards with ability to work in a confidential manner, ensuring information is only shared as appropriate