Light Failure Repair Technician - Telecom - Google Fiber

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.

In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.

ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.

AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.

With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity!

We will Provide:

Vehicle, Gas, Cell Phone, Tablet, Uniform

You need to have:

The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

We'll train the rest!

ITC Service Group (“ITC”), is seeking multiple Light Failure Repair Technician’s in Kansas City, MO. The Light Failure Repair Technicians work both inside and outside the home and are responsible for the installation and customer experience of the new integrated digital TV, and high-speed Internet services. This tech position is expected to complete field serviceability surveys to connect residential buildings, multi-tenant structures, stand-alone buildings to our client’s network services. Responsibilities may consist of, but are not limited to, fusion splicing, CPE installation, and customer education. Technicians must have experience with CATV, CAT 5/6, coax, and/or wiring. Previous in-home installation is preferred with installing cable and internet or alarm systems and you must have top notch customer service skills. Technicians should be able to demonstrate knowledge of various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems) and have knowledge of computer operating systems. Also, must have a current valid State Driver’s License and non-negligent driving record.

ESSENTIAL FUNCTIONS

Must possess strong performance, management, and communication skills to deliver a consistent message of performance expectations.

Experience with test sets such as Signal Strength Meter & OTDR

Resolve complaints with property owners in areas that you’re working. (Talk to residents & explain what it is we are doing).

Have the basic knowledge of fiber optic theory which includes fiber loss, connector types and the different types of fibers

Ensures all installation work is completed according to quality standards

Reports to Project Supervisor according to company procedures

Responsible for following all OSHA rules and regulations

Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.

Ability to be “on-call” and “on standby” in relation to the workload.

Ability to complete on-the-job and/or classroom training in order to remain competitive in the telecommunications field.

Self-sufficient to ensure that all splicing operations are completed in accordance with customer and industry specifications.

Field train and control/oversee the work of other Splicers when necessary

Work in various locations within the city.

Must pass a pre-employment background check and drug/alcohol screen.

Must have a valid Driver’s license.

Perform other duties as assigned by Supervisor/Manager.

Installation of ONT, CPE, and power supplies. (when applicable)

Installations may require running or reusing COAX or CAT5 wiring. (when applicable)

Installations may require burying CAT5/COAX up to 50 ft.

Verification of service. (when applicable)

KEY COMPETENCIES

Critical thinking and problem-solving skills

Strong planning and organizational skills

Ability to make decisions in a timely manner

Conflict Management

Excellent interpersonal and written communication skills

Adaptability, initiative and problem-solving capability

Ability to delegate tasks and manage conflict in a professional manner

PHYSICAL DEMANDS

Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stoop, kneel, crouch, crawl and smell for extended periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.

Meet safety restriction weight limit of 275 lbs

Capable of working in all temperatures, climates, and weather conditions.

ATTENDANCE

Employee is expected to be on the job and on time every scheduled workday. Fiber Supervisor work hours can change from day to day. It is his/her responsibility to know when the work day starts and ends on each scheduled work day. If it is necessary that you will be absent or late for any reason, employee needs to call a direct manager by 8:00 am on the first and each subsequent day the employee will be absent or late. If employee is absent for more than 3 days a doctor’s note (explanation) is required.

EDUCATION AND EXPERIENCE

AA degree in telecommunications, construction management, or related field, or relevant; or related experience

CFOT/Splicer and/or CFOT/Tester certification a plus but not required.

At least five years of experience in field is required

At least 6 months of recent experience working directly with Fiber Technology

Knowledge of both theoretical and practical aspects of Supervisory management

Knowledge of supervisory techniques and tools

Must have solid knowledge of Fiber and Broadband (DSL/Video) Installation, Map & Print Reading, Fiber Splicing, Cable Locating, electrical codes and standards relative to residential or commercial communications.

Must have solid knowledge of home construction and the installation of communications systems.