Shoreside Guest Service Associate, DCL (Celebration,FL) (IA) Bench -FT

Join the team with Disney Cruise Line by becoming a Shoreside Guest Service Associate!

Shoreside Guest Service Associate will create magic for our Guests before they arrive for their experience and their stay! They answer both Cast, Guest, and Business Partner questions through multiple sources of communication. The Associates will assist with Guest and Partner customer concerns and will research and provide guest service resolution to situations that are related to reservations and experiences with our services.

As a Shoreside Guest Service Associate, you will attend a paid required training class where you will participate in multiple performance assessments.

This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.

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KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,

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The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Handle conflict resolution and make decisions through a balance of integrity and partner resourcing

Written, verbal, and interpersonal communications skills

Grammar Fluency, and professional email etiquette

Experience using Standard Office Software

Knowledge of The Disney Cruise Line and Adventures by Disney

Experience in a Call Center environment

Prior Disney, travel industry, cruise industry or related field

Prior experience in luxury travel industry or personalized concierge planning, and/or other confirmed experience working with concierge Guests

Provide comprehensive information about Disney Cruise Line and Adventures & Expeditions using numerous software applications

Develop relationships with Guests and Cast Members from all lines of business to provide excellent support to our Guests & Cast

Navigate between multiple and concurrent computer applications including phone, chat, and email

Meet required departmental metric expectations including productivity goals

Creatively find solutions to Guests' requests to improve their vacation experience

Maintain confidentiality

Complete all required Company training and compliance courses as assigned

Flexible with work schedule, including overtime, weekends, and holidays