Customer Account Representative

Job Description

Company Description

About Us

At Bela Brand Bat, we are committed to creating outstanding customer experiences while fostering a professional and welcoming work environment. Our team values dedication, strong communication, and continuous growth. We are currently seeking a motivated and detail-oriented individual to join our front office team in Columbus, OH.Job Description

Job Description

We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team. In this role, you will serve as a primary point of contact for customers, assisting with account management, order processing, and resolving customer concerns. You will work closely with internal teams to ensure client satisfaction and consistent service delivery.

Responsibilities

Manage customer accounts by maintaining accurate records and ensuring all data is up to date

Respond to client inquiries in a timely and professional manner

Process orders, track shipments, and provide updates to clients

Collaborate with internal departments to resolve customer issues efficiently

Monitor account activity to identify and address any inconsistencies

Build and maintain strong relationships with clients to ensure long-term satisfaction

Provide reports and account summaries as neededQualifications

Qualifications

High school diploma or equivalent required; associate or bachelor's degree preferred

Previous experience in customer service, account management, or a related field

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Proficient in Microsoft Office Suite and basic data entry

Ability to work independently and as part of a team

Attention to detail and a problem-solving mindset

Additional Information

Benefits

Competitive salary: $40,000 – $47,000 per year

Opportunities for professional growth and development

Supportive and collaborative team environment

On-the-job training to enhance your skills

Full-time position with consistent weekday schedule

Full-time