Assistant Manager - Annapolis

Job Description

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible schedule

401(k)

Hand & Stone Massage and Facial Spa Annapolis located at 2480 Solomon's Island Rd, Annapolis, MD 21401 is searching for a dynamic Spa Leader! The ideal candidate has 13 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As an Assistant Manager, you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, wed love to hear from you!

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our Assistant Managers earn an average annual compensation up to $45,000, depending on performance.

As an Assistant Manager, you will

Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales

Successfully lead the front desk team to exceed all sales and performance goals

Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores

Oversee and manage daily operations of the front desk

Assist General Manager in managing the daily operations of the business

Train, monitor, and coach teams, including in-the-moment coaching

Assist in recruiting, onboarding, and training all new hires at the front desk

Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements

Passionately promote sales, promotions, and events

Uphold spa cleanliness standards

Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.The Assistant Manager has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements

Passion for people and providing excellent service

Ability to work flexible hours including nights, weekends and some holidays

Ability to occasionally travel for training, conferences, or other business-related activities

Excellent verbal and written communication skills

A fast learner with a positive attitude

Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus

A strong team player with the ability to work independently

Exceptional organizational skills including attention to detail and multitasking

Critical thinking skills, including customer conflict resolutionWe cant wait to meet you!

Full-time