Student Accounts Supervisor

Posting Details

Position Information

Posting Number

S000902

Position Title

Student Accounts Supervisor

Department

Business Office

Division

Business Affairs

Supervisor Title

Controller

Status

Full Time Regular

Salary Range

$50,000-$57,000

Position Summary

The Student Accounts Supervisor is responsible for overseeing all aspects of Student Accounts, including billing, collection, refund, deposit and record maintenance of student accounts and all other non-student receivables. Reporting to the Controller, the Student Accounts Supervisor will maintain effective communication with the Financial Aid Office and other student services departments, while providing direct managerial leadership and guidance to student accounts staff.

Description of Key Responsibilities

Ensure proper cash controls, accurate transaction records, and supervise the cash receipts process for all College revenue collection. Oversee the student refund process

Oversee the student accounts team to ensure responsive, high-quality service for account inquiries, disputes, and payment options. Supervise and support Student Accounts Specialist(s), setting goals and standards that foster effective relationships with students, parents, faculty, staff, and other revenue contributors.

Manage the collection efforts of balances due to the College and coordinate the assignment of past due receivables to a contracted collection agency.

Oversee all activities associated with the Ellucian/Colleague student billing and TouchNet cash receipt systems. Develop detail codes, funds, tables and accounting rules for correct accounting entries for transactions generated. Provide guidance, investigate errors, and assist in resolving problems with student accounts.

Address student account questions, concerns, and complaints, meeting individually with students and parents to resolve issues and refer them to appropriate departments or external agencies as needed.

Communicate with external student funding sources and understand their programs and requirements, such as College Illinois, Veterans Administration, and the College's payment plan organization.

Maintain the Student Account Office website, updating policies, payment procedure information and instructions, posting tuition and fees for each period.

Coordinate with Accounting regarding monthly and year-end close reconciliations. Prepare reports for external and internal audits.

Participate in orientation programs and present student account information to new students and families as needed

Prepare student insurance rosters, submit them to the insurance company, and process payment requests

Investigate appeal information for general petitions submitted to the Vice President for Business Affairs.

Serve as the student accounts liaison to the Office of Financial Aid, Registrar, Residence Life, Food Service, Fine Arts, Athletics, Camps and Conferences and other departments as appropriate.

Maintain institutional policies aligned with financial regulations. Ensure compliance with federal and state regulations (e.g., FERPA, Title IV).

Coordinate with IT to ensure accurate and timely preparation and issuance of IRS Form 1098-T for all eligible students. Address student and parent inquiries regarding 1098-T content, corrections, and eligibility.

Perform other job-related duties as appropriately assigned. Required Knowledge, Skills and Abilities

An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high-quality customer service to both internal and external constituents of the College.

Ability to quickly grasp knowledge of the College organization and operation, including the accounting system.

Knowledge of accounting principles.

Knowledge of proper reconciliation procedures and applicable federal and state laws.

Knowledge of Microsoft office applications, spreadsheet design.

Ability to consistently demonstrate excellent interpersonal skills in dealing with persons both internal and external to the College, both on the telephone and in person. Ability to work effectively as a member of a team.

Knowledge of and ability to use computer-based systems including database management, spreadsheet applications and word processing. Knowledge of computer systems, preferably Ellucian/Colleague and TouchNet are essential.

Ability to communicate effectively.

Ability to exercise good judgment in evaluating situations and making decisions.

Distinguishing Characteristics

The Student Accounts Supervisor plays an important role relating to the fiscal operation of the institution. Efficient and timely action of records maintenance and management are essential. Accuracy with regard to accounting for student accounts, both current and delinquent, is essential in order to maintain the integrity of the College's financial statements.

This position requires excellent customer relations skills as well as proficiency with accounting, database, spreadsheet, query building, and word processing software. A working knowledge of financial aid available to students (i.e., various federal and state grants and loans) is also essential.

Education/Training

An Associate's Degree in Accounting, Finance or other Business-related field from an accredited institution. A Bachelor's Degree or higher is preferred.

Experience

At least 3-5 years of supervision experience in a customer accounts environment, preferable in a college or university environment.

Licenses or Certifications

Is This a Temporary Position?

No

Employment Conditions

An offer of employment is contingent upon successful completion of the College's background screening process.

Number of Vacancies

1

Posting Detail Information

EEO Statement

North Central College is an Equal Opportunity Employer. North Central College provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation, please notify the Office of Human Resource. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Close Date

Open Until Filled

Yes

Additional Information

The pay offered to the selected candidate will be determined based on factors including (but not limited to) the candidate's experience, qualifications, and training.

North Central College provides a comprehensive benefits package, which includes:

All-inclusive medical, dental and vision group insurance

Health and dependent care savings plans

Employer-paid life, AD&D and disability group insurance

403(b) retirement plan with employer contributions

Employee assistance plan resources

Tuition waiver for full-time employees, spouse and dependent children

Generous paid time off plans, including 3 weeks vacation to start

15 paid holidays per year, including 5 days during NCC Winter Break

Free access to campus health center, fitness and athletic facilities, and library

Employee discount program