INTERN - Application Support Engineer

SNAP-ON BUSINESS SOLUTIONS

(SBS - a group within the RS&I Division of Snap-on Incorporated)

Location: Richfield, OH (between Independence and Fairlawn, OH)

Work Schedule: Monday thru Friday - up to 30 hours per week (flexible with student's school schedule).

Level: Seeking students, beginning Junior and Senior level coursework.

APPLICATION SUPPORT ENGINEER - IT Technology - INTERN

The primary responsibility of this role is to support the smooth running of all critical internal applications for the business.

Responsibilities

*Maintain a secure and highly available application environment for all supported applications.

*Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites, critical business systems and revenue generating systems.

*Perform troubleshooting support for all assigned software applications.

*Create and adhere to SLA’s for production application support and all web based releases.

*Responsible for the installation, maintenance, troubleshooting and technical support of supported applications.

*Promptly respond to the technical support needs of internal and external customers.

*Work closely with other departments as needed, tracking issues to successful resolution. Keep detailed records of events, issues and resolutions in our ticket tracking system.

*Provide a superior customer experience, driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues.

*Suggest, design, implement and deploy new technologies to help SBS achieve its strategic business goals.

*Adhere to Change Management practices, including review, coordination, deployment, and follow-up procedures as they relate to SBS and Industry standards.

*Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times.

Perform other duties as assigned.

Qualifications

Associate’s degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered.

Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average.

Experience in supporting server based applications, application maintenance and support.

Working knowledge of Windows Operating Systems (Windows 10 and 11)

Basic understanding of a Microsoft Windows environment is helpful.

Detailed knowledge of Microsoft or Linux operating systems.

Some experience with tools such as SharePoint, MS Team Foundation Server, Jira, Source control solutions.

Some experience trouble-shooting applications and database issues.

Some demonstrated experience with customer support providing mission critical support.

Working knowledge of programming concepts and web technologies.

Experience with HTML, XML, SQL, JSON, YAML, HCL, Python, Ansible are a plus!

Good organizational skills required.

Good interpersonal and communications skills and ability to work with clients, technical staff, and vendors.

Good problem solving and consultative skills.

Ability to seek out solutions independently.

Good planning, project management, and implementation skills.

Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.

Ability to work with international teams as required.

Ability to lift a minimum of 60 pounds of equipment as required.

Must be a licensed driver and provide their own transportation.

Intern