Call Center Associate - Medicaid

Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position is in Topeka, KS. May be a hybrid position; individual can work from home but will be required to report to the office as needed

Hiring for July 21st start

Hours of Operation: 8 am – 7 pm CST

Training length: approximately 6 weeks based on business need, class could be onsite or remote

NOTE: Remote classes require the trainee to attend class on site for a minimum of 2 full days to complete mandatory paperwork and mandatory online LMS courses such as HIPAA.

Trainee cannot miss more than 16 total hours during training.

Wage:

Customer Experience Associate III Bilingual - $16.75/hr

Customer Experience Associate III $16.25/hr

Job Description:

As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

Essential duties may include, but are not limited to:

Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures

Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs

Responds to calls courteously, accurately, and concisely

Provides a high-quality customer service and focuses on the accuracy of information provided

Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided

Use standard technology: telephones, e-mail, and web browsers

Maintain with up-to-date knowledge of regulations, policies, and guidelines

Complete all assigned training as necessary

Minimum Qualifications/Experience

High School diploma or GED equivalent; post-secondary education preferred

Minimum of six (6) months’ experience in customer service

Strong computer skills with the ability to maneuver in complex software systems

MS Office, Outlook, and Internet usage experience

Preferred Skills or Knowledge:

Minimum of six (6) months’ experience in Family Medical Medicaid eligibility

Knowledge of Medicaid and managed care programs

Bilingual Spanish/English with the ability to speak and read both languages fluently.

Active listening skills

Customer orientated

Ability to adapt/respond to different types of characters

Able to multi-task, prioritize, and manage time effectively

Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation

Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately

Willingness to work part of a team

Maintain the integrity and confidentiality of all records and communications

All other duties as assigned.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation (to be taken after 180 days) and/or sick time. The estimated hourly rate for this role is $16.25.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.