Sr. Business Analyst

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 74648

The Role at a Glance

In this Business System Analyst role you will be responsible for providing business analysis services to the business and IT partners for the Blue Prism Robotic Process (RPA) application. You will participate and execute in all areas of requirement gathering, business specifications, system design, test planning/execution, and project coordination. Additionally, you will have responsibility for configuration changes for impacted applications based on the requirements gathered, and will work with the team to define, develop and validate automation solutions that meet the needs, goals and objectives of the business.

What you'll be doing

• Utilizing expertise of Blue Prism RPA and Automation concepts and tools (Workflow, Straight Through Processing, OCR, DPA).

• Actively participating in business analyst functions related to: business rules, reports, and automation solutions.

• Acting as a resource between area of responsibility and stakeholders to ensure more complex technical requirements, needs and solutions are effectively communicated and understood by all parties.

• Managing and responding to escalation/conflict issues through to resolution.

• Participating in the planning/estimating of projects for assigned area(s) of responsibility.

• Reviewing requirements and design specifications provided by the business and work with them to update when needed.

• Configuring changes for releases, projects and enhancement requests based off gathered business requirements.

• Supporting the PM in planning and identifying tasks and estimates.

• Serving as a liaison between IT and the business.

• Assisting IT in translating business requirements into technical specifications – requiring ability to interpret the process step by step from beginning to end (identifying errors in data/missing data etc).

• Assisting Blue Prism Control Room (support) staff in monitoring, scheduling, etc.

• Successfully engaging in multiple initiatives simultaneously.

• Working independently with users to define concepts under direction of project managers.

• When necessary, working with a team to coordinate, plan, manage and execute QA/UAT activities for projects in addition to go-live support tasks and monthly regression testing.

• Participating in occasional evening and weekend work to meet deadlines.

What we’re looking for

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)

• 3-5 years of experience and a solid understanding of Blue Prism RPA software or other RPA applications

• 2+ years of professional experience, preferably in the insurance/financial service industry

• Microsoft Office Suite proficiency (Word, Excel, PowerPoint, Visio and Outlook)

• Provide clear and concise verbal and written communications

• Analytical skills to accomplish assignments with minimal supervision and must be timely and accurate.

• A demonstrated track record of consistently meeting and/or exceeding performance expectations

• Ability to work with others in a team environment

• Ability to work in a fast-paced, time-sensitive environment

• Excellent verbal and written communication skills; and the ability to interact professionally with a diverse group: executives, managers, and subject matter experts.

Application Deadline

Applications for this position will be accepted through July 22, 2025, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .

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