Unit Leader Property (Large Loss Homeowners) Claims

Unit Leader - Property (Large Loss Homeowners) Claims

Branch is on a mission to make insurance less expensive, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch has a preference for candidates in Ohio, but is open to candidates located in AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the Unit Leader - Property (Large Loss Homeowners) Claims role

The Unit Leader – Property (Large Loss Homeowners) Claims position reports to the Property Claims Manager and is responsible for leading a high-performing team of claims specialists handling complex, high-severity, and litigated homeowners claims across the U.S. This leader will play a critical role in ensuring exceptional claims outcomes, controlling indemnity and expense leakage, and delivering a frictionless, member-first experience - even in the most challenging claim scenarios.

We’re a modern, tech-enabled claims organization that uses data to drive decisions and deliver better results for our members. The ideal candidate brings deep expertise in complex property loss, litigation strategy, and leadership, with a passion for elevating claims performance and challenging industry norms.

This is a remote-native position and may be based anywhere in the U.S., with Ohio or Arizona strongly preferred. Occasional travel to Columbus, OH (HQ) is expected.

Key Responsibilities

Lead and mentor a team of adjusters handling high-severity, complex, and litigated homeowners claims nationwide.

Oversee technical quality and claim strategy, ensuring timely and appropriate resolution of each case.

Drive large loss and litigation best practices, including vendor management, legal coordination, and strategic reserve setting.

Partner with internal legal and product teams to refine coverage interpretations and defense strategies.

Monitor for and proactively manage potential extra-contractual exposure, ensuring adherence to claim-handling standards that mitigate risk of bad faith or regulatory action.

Create development plans and training for your team, with a focus on litigation tactics, negotiation, and complex damage evaluation.

Analyze team performance using data and provide feedback that drives improvement in indemnity, expense, and cycle time.

Ensure compliance with internal guidelines and applicable regulatory requirements.

Support cross-functional initiatives to modernize and improve the claims experience.

Champion Branch’s mission and values (Roots) through every member interaction, especially during their most difficult moments.

Other duties as assigned.

Skills, Knowledge, and Expertise

A proven leader with substantial experience managing complex, litigated, and large loss homeowners claims.

Adept at identifying risk exposure, negotiating high-stakes settlements, and managing litigation strategy in partnership with internal and external counsel.

Well-versed in extra-contractual exposure, bad faith allegations, and litigation involving regulatory scrutiny or reputational risk.

Comfortable making decisions with incomplete information while maintaining sound judgment and consistency.

A people-first leader who develops adjusters technically and professionally, creating clear paths for growth and accountability.

Experience leading distributed teams with a strong track record of coaching, performance management, and engagement.

Highly skilled in coverage analysis, damage evaluation (including structural and contents), litigation handling, and claims resolution.

Familiar with litigation management systems, estimating platforms (e.g., Xactimate), and digital claims tools.

Licensed adjuster with multi-state experience; industry designations (AIC, SCLA, CPCU) preferred.

Strong communicator and collaborator who can align claims handling with broader business strategy.

Proficient in Microsoft Office, particularly Excel and Word.

Why join us at Branch?

We’re all about getting back to getting each other’s back—that means Branchers, too. So we provide benefits that let you work and live to your fullest.

Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.

Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.

Flexible YouTime—We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.

Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.

Medical, vision, dental—Get all the coverage you need for a healthy, happy life.

401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

What to expect

In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us):

Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify.

If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.

The process will include a number of interviews, which will all happen either over the phone or on video calls.

We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.

Equal Employment Opportunity Employer

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer – All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.