Patient Navigator-Island Fertility

Obtain and enter all demographic information for both the patient and their partner, (where applicable.)

Set up and explain portal use for patient/couple. Trouble shoot any issues patients are having with the portal

Assign all appropriate paperwork/consents to the portal

Verify eligibility and benefits within 24 hours of call

Upload benefit information to the portal, notify patient by text and follow up call.

Explain and answer all patient benefit questions

Enter appointments into eIVF and TEAMS accurately

Confirm new patient appointments

Ensure all documents are in place(registration/Insurance/pharmacy cards/licenses/photos and patient history complete) prior to their appointment

Verify insurance benefits every 6 months for existing patients.

Verify and enter new insurances for existing patients.

Back up for call center

Back up for scanning

Back up for record releases