Resource & Referral Specialist

Job Description

Resource & Referral Specialist (Non-Exempt/Hourly position)

Families and Youth Innovation Plus is hiring a full-time Resource & Referral Specialist

The Resource & Referral Specialist is the first person to greet and navigate the needs of people seeking services at FYI +. The resource specialist is responsible for harmonizing multiple systems of response and services through referral systems, service coordination, screening, and triage. Resource specialists will also engage in outreach efforts and develop community relationships in efforts to provide consumers with a wide selection of services to meet the presenting needs. This role is intended to be a multi-service position that will require the ability to ensure customer service, customer satisfaction and service delivery from trauma informed/responsive lenses.

Competencies

Planning and Organizing

Fostering Communication

Managing Resources

Digital Literacy

Information Management

Attention to Detail

Event Management

Key Responsibilities

Provide confidential administrative support related to sensitive issues

Triage customers' needs and guide them to the appropriate pathway of services

Assists customers in completing all on-boarding paperwork and filling out applications and other forms necessary to access other health care professionals, regional agencies, and community service programs.

Coordinate warm hand offs between providers for each pathway to services determined.

Serve as a community referral link for customers to internal and/or external services and service providers.

Schedules new patients for intake assessments with therapists daily

Monitors scheduled intakes daily, if there is a no show or cancelation navigation specialist will schedule another patient

Manage agency data tracking systems for all referrals that flow through the Resource and Referral

Manage NM Star database and record all required data relevant to Treat First

Verify Private insurance as well as Medicaid eligibility (via NM Medicaid portal) for clients

Utilize EMR clinical database to activating new clients and manager referrals for the agency

Qualifications and Experience

Bachelor's Degree in a human service field from an accredited university and one (1) year relevant experience working with the target population; or hold an associate's degree in a human service field from an accredited college and have a minimum of two (2) years of experience working with the target.

Must pass background checks (fingerprint-based criminal records checks and child abuse and neglect screening)

Must maintain a full certification of the following trainings; CPR/First Aid and CPI

Full-time