Remote Customer Service Representative

GlobalTalentConnect is hiring a Remote Customer Service Representative on behalf of a U.S.-based company. This role is perfect for a dedicated professional in Pakistan looking to provide exceptional customer support to international clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless experience. This is a fully remote position, offering the flexibility to work from home while collaborating with a global team.

Key Responsibilities:

- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

- Resolve customer issues, troubleshoot problems, and escalate complex cases as needed.

- Use CRM and scheduling tools to manage customer interactions and appointments.

- Maintain accurate records of customer interactions and follow up as required.

- Provide product or service information to customers, ensuring clarity and satisfaction.

- Collaborate with team members to improve customer experience and processes.

MINIMUM REQUIREMENTS

- Must have a reliable laptop or computer.

- Must have a stable and high-speed Wi-Fi connection (minimum 10 Mbps download/upload speed).

- Fluency in English (both verbal and written) with excellent grammar and dialect.

- Proficiency in using computers and a willingness to learn new software, including CRM and scheduling tools.

- Strong communication and customer service skills, with a focus on empathy and problem-solving.

- Ability to work independently in a remote environment while meeting deadlines.

- Previous customer service experience is a plus but not mandatory.

SALARY RANGE (MONTHLY)*

From 90,000 PKR to 125,000 PKR

WHY JOIN US?

- Work remotely from the comfort of your home in Pakistan.

- Competitive salary in USD, paid via secure international payment platforms.

- Opportunity to work with a U.S.-based company and gain international experience.

- Supportive team environment with training on tools and processes.

- Career growth opportunities in a growing global industry.